Regional Director of Operations

New Perspective Senior Living is seeking a Regional Director of Operations to manage communities for New Perspective.

Why New Perspective Senior Living?

A career with a purpose starts here

This is an exciting time to join New Perspective. We are a growing company serving over 2,000 seniors today with a goal of reaching 10,000 by 2025.  Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. At New Perspective you’re not just an employee, you are a valued member of our team.

We offer flexible scheduling and a comprehensive benefits package for full-time team members that includes: medical, dental, vision, free basic life insurance, 401(k) retirement plan, flexible spending and health reimbursement accounts. Other employee amenities include: employee and resident referral bonuses, advancement opportunities, education assistance, and much more. 

Position Summary

As the Regional Director of Operations (RDO), you will be responsible for driving business performance across all departments in your assigned Communities. In doing so, you are expected to meet or exceed all financial goals while maintaining or improving the quality of service, safety, customer/team member experience, and all program initiatives. You will comply with federal and state laws and regulations as well as Company’s policies and procedures. Will lead by example and champion the company’s mission, Residents First in Everything We Do.

Responsibilities

• Responsible for all communities and departments maintaining or improving quality, safety, and program standards.
• Ensure clinical compliance and positive survey readiness in all assigned communities.
• Responsible for financial results of assigned communities.
• Responsible for customer/team member experience/satisfaction.
• Meet or exceed business performance goals for startup communities.
• Drive towards 100% occupancy with a wait list.
• Recruit, hire, train, and supervise all Executive Directors for their assigned communities. Assist with recruiting, hiring, and training of all front line and department head staff.
• Provide timely performance evaluations.
• Conduct retention activities to ensure adequate levels of engaged team members.
• Supervise assigned direct reports while emulating company Servant Leadership principles.
• Where escalated, respond to all family inquiries within 24 - 48 hours.
• Where escalated, oversee account receivable balances over 30-days and facilitate collection efforts.
• Champion regulatory requirements and ensure that communities adhere to them.
• Communicate and collaborate to address site deficiencies and identify risk factors.
• As a representative of the communities, maintain an active and positive visible presence in the local business community. (Service clubs, City Council, etc.).
• Maintain positive working relationships with County and State representatives.
• Ensure an attractive home environment that fosters engagement, socialization, and purposeful living

Skills & Qualifications

• Bachelor’s degree in business or health related field with 5 years management experience.
• Experience working with older adults in senior living, long-term care, home health or other health care setting. Has demonstrated ability or strong desire to engage with residents with dementia.
• Ability to work in a team environment.
• Empathy for the challenges experienced by residents, families and team members and the problem-solving skill sets to support them.
• Strong computer skills and ability to interact with a variety of electronic devices.
• Ability to work a flexible schedule, including weekends and holidays.

Salary Range: $120K-$130K/year

Bonus Eligible 

Team Member Benefits & Perks*

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance - up to $5,000 per calendar year!
• Leadership Development & Career Advancement
• Real-time Access to Earned Wages
• Referral Bonuses
• Employee Assistance Program

*Benefits vary by full-time, part-time, and PRN status.

New Perspective is an Equal Opportunity Employer.

Salary : $120,000 - $130,000