Service Receptionist

NEWBOLD TOYOTA
O'Fallon, Illinois

Welcome to Newbold Toyota, a family-owned and operated dealership where we’ve been redefining the automotive experience since our founding. Deeply rooted in the O'Fallon, IL community, we pride ourselves on our family-oriented values, which set us apart in the automotive industry. Our mission is to provide outstanding service, unbeatable quality, and a personalized touch in everything we do.

At Newbold, our culture is built on inclusivity, collaboration, and excellence. We believe that our employees are our greatest asset, and fostering a great workplace is key to encouraging innovation and growth. As part of our team, you’ll find a supportive and welcoming atmosphere that promotes both personal and professional development.

With a rich history of excellence and a commitment to providing our employees with ample opportunities for growth and success, Newbold Toyota has become a leader in customer satisfaction, integrity, and team dedication. If you're seeking a fulfilling career in the automotive industry that offers both challenge and reward, look no further. Join our family and become part of an organization that values hard work, dedication, and teamwork.

Overview:

As a Service Receptionist in our Business Development Call Center, you will be the first point of contact for customers calling in for service-related inquiries. This role involves handling inbound service calls, scheduling appointments, making outbound calls to remind customers of routine maintenance, and following up with customers who have previously declined services to see if they are now interested in scheduling. The position offers bonus opportunities based on performance.

Benefits:

• Health Insurance
• Dental Insurance
• 401K (Matching)
• Competitive Compensation

Responsibilities:

• Inbound Service Calls: Answer incoming service-related calls, assisting customers with inquiries, appointment scheduling, and directing calls to the appropriate department as needed.
• Appointment Scheduling: Schedule service appointments for customers, ensuring they are aware of available time slots and services.
• Outbound Calling: Proactively reach out to customers for routine maintenance reminders and to follow up on services they may have declined in the past to see if they would like to schedule.
• Customer Follow-Up: Maintain consistent communication with customers to ensure satisfaction and encourage retention by addressing any service needs or concerns.
• Maintain Customer Records: Update and maintain accurate customer information in the dealership’s system.
• Professional Communication: Handle all interactions with customers in a friendly, professional, and efficient manner, ensuring a positive experience for each customer.
• Team Collaboration: Work closely with other team members and departments to ensure smooth operations and effective service scheduling.
• Performance and Bonus Incentives: Be motivated to meet and exceed targets for outbound calling, appointment scheduling, and customer follow-up, with the opportunity for performance-based bonuses.

Qualifications:

• Excellent Communication Skills: Ability to communicate clearly and professionally with customers, both on the phone and in writing.
• Motivated and Goal-Oriented: A self-starter with a strong work ethic who is driven to meet performance targets and contribute to the success of the team.
• Friendly and Approachable Demeanor: Ability to maintain a positive attitude and create a welcoming atmosphere for customers.
• Organized and Detail-Oriented: Able to manage multiple tasks efficiently, including appointment scheduling and maintaining accurate customer records.
• Reliable and Punctual: Dependable with a strong commitment to the job and punctuality.
• Prior Experience in Customer Service or Call Center (preferred): Previous experience in a similar role is a plus, though we are willing to train the right candidate.
• Prior Experience in Reynolds and Reynolds (a plus): Familiarity with Reynolds and Reynolds systems is a plus.
• Previous Dealership Experience (a plus): Experience working in a dealership environment is a plus.
• Automotive Knowledge: Familiarity with automotive products, specifications, and industry trends can be advantageous but not mandatory.
• Sales Experience: Prior experience in sales, especially in the automotive sector, can be a plus.
• Bonus Structure: This position offers the opportunity for bonuses based on outbound call success and appointment scheduling.

Job Type: Full-time

Pay: $43,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• O'Fallon, IL 62269 (Preferred)

Work Location: In person

Salary : $43,000 - $50,000