What are the responsibilities and job description for the IT Help Desk Internship position at Nissha Medical?
Job Summary
Information Technology (IT) Intern Job Summary
The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members.
Essential Job Functions
1. Accurately diagnose and resolve technical issues.
2. Effectively escalate issues to the appropriate resources when necessary.
3. Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
4. Ability to prioritize work and exercise good judgement while managing multiple tasks.
5. Effectively communicate internally with other members of the IT team and with end users
6. Self-motivated and attentive to detail
5.7. Install, configure, and troubleshoot computer systems, hardware, and software
6.8. Follow established procedures and processes for computer maintenance
7.9. Research and recommend solutions for technical problems
Educational Requirements
* In progress degree in Information Technology, Computer Science, or related field
Knowledge, Skills, and Abilities
* Experience with Office 365 Software, Windows 10 & 11 Operating systems.
* Basic troubleshooting skills with wireless and wired networks.
* Basic PC Hardware Troubleshooting skills (Dell Experience a Plus)
* Basic knowledge of PC Imaging and Software Installation
Other Information
"Participate in the reduction of risk and injury in the workplace by completing required job safety training, identifying workplace risks. Compliance to Safety Standards and Policy: Immediately informing manager, supervisor, and/or Team Leader of unsafe conditions, practices, incidents, and injuries."
Why Intern with Nissha Summer 2025?
Kickstart your career with the Pathfinder Internship Program at Nissha Medical Technologies in Buffalo, NY! This hands-on opportunity is designed to provide students with real-world experience in a fast-paced, innovative manufacturing environment. As a Pathfinder Intern, you'll gain valuable skills, collaborate with industry professionals, and make meaningful contributions to our mission of advancing medical technology. Plus, you'll have the unique chance to participate in the PowerUp Tech Program with TechBuffalo, where you'll enhance your technical expertise, expand your professional network, and prepare for a thriving career in tech-driven industries. Join us and take the first step toward a bright future!
Nissha Medical Technologies is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. In addition, Nissha Medical Technologies will provide reasonable accommodations for qualified individuals with disabilities.
If you need assistance with completing the online application process, please call Human Resources at (208) 263-5071.
Information Technology (IT) Intern Job Summary
The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members.
Essential Job Functions
1. Accurately diagnose and resolve technical issues.
2. Effectively escalate issues to the appropriate resources when necessary.
3. Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
4. Ability to prioritize work and exercise good judgement while managing multiple tasks.
5. Effectively communicate internally with other members of the IT team and with end users
6. Self-motivated and attentive to detail
5.7. Install, configure, and troubleshoot computer systems, hardware, and software
6.8. Follow established procedures and processes for computer maintenance
7.9. Research and recommend solutions for technical problems
Educational Requirements
* In progress degree in Information Technology, Computer Science, or related field
Knowledge, Skills, and Abilities
* Experience with Office 365 Software, Windows 10 & 11 Operating systems.
* Basic troubleshooting skills with wireless and wired networks.
* Basic PC Hardware Troubleshooting skills (Dell Experience a Plus)
* Basic knowledge of PC Imaging and Software Installation
Other Information
"Participate in the reduction of risk and injury in the workplace by completing required job safety training, identifying workplace risks. Compliance to Safety Standards and Policy: Immediately informing manager, supervisor, and/or Team Leader of unsafe conditions, practices, incidents, and injuries."
Why Intern with Nissha Summer 2025?
Kickstart your career with the Pathfinder Internship Program at Nissha Medical Technologies in Buffalo, NY! This hands-on opportunity is designed to provide students with real-world experience in a fast-paced, innovative manufacturing environment. As a Pathfinder Intern, you'll gain valuable skills, collaborate with industry professionals, and make meaningful contributions to our mission of advancing medical technology. Plus, you'll have the unique chance to participate in the PowerUp Tech Program with TechBuffalo, where you'll enhance your technical expertise, expand your professional network, and prepare for a thriving career in tech-driven industries. Join us and take the first step toward a bright future!
Nissha Medical Technologies is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. In addition, Nissha Medical Technologies will provide reasonable accommodations for qualified individuals with disabilities.
If you need assistance with completing the online application process, please call Human Resources at (208) 263-5071.
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