What are the responsibilities and job description for the Employee Relations Analyst position at Northside Hospital Inc.?
Overview
Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Responsibilities
Provides administrative support to the Human Resources Functions related to the Employee Relations Department. Duties require the exercise of courtesy in speaking with hospital staff, visitors, and others to maintain sound public relations. Administers human resources policies and procedures that pertain to employee relations. Researches and analyzes data, provides management with reports on any employee relations issues and possible resolutions. Performs employee counseling, equal employment opportunity, disability services, and labor relations. Investigates and documents employee complaints and disputes and recommend appropriate course of action. Educates new and current employees on employee relations policies.
PRIMARY DUTIES AND RESPONSIBILITIES
Responsible for handling any Employee Relations related inquiries, data entry, reporting and reconciliation tasks as appropriate.
Performs transactions related to Employee Relations with a high degree of accuracy and strict adherence to written procedures.
Maintains knowledge of organizational and departmental policies and procedures. Providing education on benefits, leave of absences, payroll, HR processes to new hires, employees and managers.
Responds to incoming correspondence/calls from employees for all Employee Relations related inquiries. References company policies and procedures to ensure accuracy of response and to offer all available information. Determines and addresses any unstated needs. Recognizes when escalation of a situation is necessary. Records the details of each call. Maintains confidentiality of all HR related information.
Manages and monitors multiple means of incoming communication/requests from employees, including but not limited to voicemail, email, USPS mail, fax, cases, etc.
Provides information related to HR operations and policy to employees.
Utilizes a system to document details of inquiries to include transaction type, troubleshooting steps, database management, and steps taken to meet the customer’s request. Utilizes the HR knowledge base and case management system and other tools to actively manage caseload in accordance with team production goals and established quality standards.
Utilizes the HR knowledge base and case management system to run reports that will identify trends of concerns.
Proactively escalates issues to ensure the timeliest service. Serves as a customer advocate and represents the company in a professional manner.
Practice proper safety techniques in accordance with Hospital and departmental policies and procedures. Immediately report any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury/accidents to their supervisor.
Qualifications
Required:
High School Diploma or equivalent (GED).
Two (2) years of Human Resources OR customer service related experience.
High degree of emotional intelligence.
Strong communication and organizational skills.
Strong customer services skills and attitude.
Ability to work with many different people with different personalities.
Strong multi-tasking ability and ability to work through ambiguity.
General knowledge of Human Resources policies and procedures and Healthcare compliance.
Ability to work with a team to create effective departmental strategies and meet team goals.
Strong personal computer skills, including spreadsheet and database usage, Excel and Microsoft Word. Must be technology savvy and highly organized.
Ability to work flexible hours, including evenings &/or weekends.
Ability to work well with others in a team environment.
Competent with Microsoft Office Tools and type 40-wpm.
Preferred:
Bachelor’s Degree from an accredited college or university.
Two (2) years of HR Shared Services experience, representing HR/Health insurance industry.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Employee Relations Analyst.
Click the checkbox next to the jobs that you are interested in.
