What are the responsibilities and job description for the Front Office Float position at Northwest Human Services, Inc.?
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.
Front Office Float
Location: Total Health Community Clinic | 180 Atwater St. N, Monmouth, OR 97361
Job Status: Full-time, 40 hrs./per week, Monday - Friday, with rotating Saturdays
YOUR ROLE:
As our friendly, courteous, and multi-talented Front Office Float, you will provide back-up support for our Call Center, Reception, and Medical Records teams. Each day will bring new experiences as you welcome and check-in patients, supply assistance, resources, and other information, and work in a variety of roles in our medical clinic to ensure efficient and effective operations.
SPECIFIC DUTIES:
- Acts a first contact person with all patients, clients, and other persons that call or visit the clinic, interacting with them in a warm, courteous and professional manner.
- Offers assistance, directions, and information appropriate to the patient’s needs.
- Gathers and verifies information on insurance coverage; enter and/or update patient demographics.
- Know basic check-in protocols, and how to schedule appointments for future visits.
- Answer the telephone and route calls to appropriate departments, individuals, and/or voice mail in accordance with the organizational policy.
QUALIFICATIONS:
- High school diploma or equivalent.
- Bilingual English/Spanish
- Ability to cope with fast-paced environment and multi-task is critical.
- Current knowledge of insurance coverage, pre-authorization and referral process.
- Proficiency in medical terminology preferred.
SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.
- Competitive Salary
- Full Comprehensive Health Plans: Medical with two plan options
- Dental & Vision options
- Flex Spending Account
- Group Life: Short-Term & Long-Term Disability 100% paid by employer
- 403(b) retirement plan with 3% employer match
- PTO - 10 hours a month for FT positions @ 40 hrs./wk.
- 7½ paid holidays each year 2 paid floating holidays for FT positions
- Continuing Education & Training Benefits
- Employee Healthy Living Program – Gym Membership & Smoking Cessation
TO APPLY:
If you are interested in joining a team that makes a difference in the lives of many, apply online at: Employment (northwesthumanservices.org)
For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828
All candidates who receive a written offer of employment will be required to undergo a criminal records check.
Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.
Community | Compassion | Commitment | Integrity
Working together to empower individual to improve their health, well-being, and safety.
