What are the responsibilities and job description for the Sr. Desktop Support Technician position at NovaLink Solutions?
Job Details
THIS IS ONSITE ROLE. LOOKING FOR ONLY LOCAL PROFILES. REQUEST FOR ONLY LOCAL PROFILES.
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
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