IT Support (Apple/iOS)

Assoc IT Support Tech - iPhone Deployment Project

ONSITE - local candidates only

M-F 8am 5pm

(INITIALLY 3 month contract - potential to extend longer)

Provides support and analysis of business, processes, and management problems in terms of system and customer-department requirements and acts to remediate issues at the customer point of use.

ESSENTIAL JOB FUNCTION

• Assists customers and customer departments support personnel in resolving assigned hardware, software, integration, and operating system-level problems in the desktop, mobile computing and network environments.
• Identifies problems, applies optimum solutions and communicates the resolutions.
• Owns assigned issues, maintains complete, accurate and up-to-date incident tracking information, escalates to appropriate support departments and follows up with departments.