What are the responsibilities and job description for the Service Coordinator - Houston, TX position at Opifex?
Summary/objective:
Are you seeking a rewarding role with a respected company? Join Opifex where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.
Opifex represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.
A Service Coordinator serves as an entry point into the service side of the equipment rental industry. This role focuses on the maintenance and repair of equipment, parts order handling and inventory management, and customer billing. The position also involves collaborating with the outside sales team to ensure exceptional customer service and support.
Essential Functions
- Provide outstanding detail-oriented support to a team of technicians to repair and maintain equipment.
- Use company systems and tools, like Smart Equip and ERP, to effectively document, track, and manage all parts and repair activities.
- Apply excellent verbal and written communication skills to provide clear and effective support to sales and management teams.
- Manage the receiving, organization, tracking, and relocation of parts.
- Maintain accurate and up-to date maintenance records
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
Required Education and Experience:
- Bachelor's degree or equivalent experience preferred.
- Superior talent for building and maintaining relationships
- Experience in processing and managing detailed paperwork.
- Strong organizational skills and ability to manage multiple projects simultaneously
- Strong skills in computer operations and Microsoft Office Suite are crucial for daily tasks.
- Must have excellent communication and customer service skills.
- Primarily an office role, but candidates must be prepared for frequent outdoor yard visits for equipment order fulfillment.
Military service will be considered in lieu of education/certification experience as applicable.
Supervisory Responsibilities
- Managing a team of technicians in their day-to-day tasks
Work Environment
- Environment is consistent with that of a construction environment and equipment yard
- Outdoor exposure to elements
Travel Required
- Occasional driving to different locations for shop walks and inventory checks
Physical Demands
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.
Other Duties
Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.
Additional Eligibility Requirements
At Opifex, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.
What are the Benefits?
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health savings accounts with company contributions
- 401(k) and Roth retirement plans with company matching
- Company-paid life and disability insurance
- Generous paid time off, including vacation and holidays
- Safety Bonus Program
- Profit Sharing Opportunities with this position
- Boot/PPE Reimbursement Allowance
At Opifex, we support and prioritize professional growth with comprehensive training and ample career advancement opportunities. Our extensive benefits and supportive work environment reflect our commitment to employees' well-being and long-term success.
Ready to advance your career with a team committed to excellence? Apply now to join Opifex.
Opifex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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