Principal Program Manager, Communications

Job Description

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle Customer Success Services

As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

Career Level - IC4

Responsibilities

What You’ll Do

We are looking for an experienced Principal Program Manager who will be responsible for communications, culture change, community building, and training & development in support of the organization's business objectives. In addition, you will drive global AI customer adoption in the US by collaborating with cross-functional teams and leveraging analytics across a large, dynamic organization. We are seeking someone who is detailed and has strong interest in non-routine work. This is a unique opportunity to work on a team that is focused on broader initiatives and impact at scale.

This role will report to the Chief of Staff of a 4,000 strong organization. This person will primarily work with the leadership team, program managers, product managers, and SMEs to understand functional requirements and interact with other cross-functional teams to provide support with respect to communications, culture, community building, and other scope as assigned.

Responsibilities

• Oversee all internal communications for the organization, ensuring its message is consistent and engaging
• Support customer communication efforts for the organization, ensuring brand value
• Develop and implement effective communication strategies that build loyalty, awareness, and satisfaction
• Develop communication plans and training materials for rolling out new processes and process changes
• Prepare contents for training and development both non-technical and technical
• Plan and execute large-scale organization-wide virtual events as well as smaller in-person events
• Plan and manage the design, content, and production of all communication materials, email communications, including video productions and website content
• Prepare of presentations and/or speeches geared toward employees
• Works fully independently, often on exceptionally complex, critical projects. Seeks input and collaboration when appropriate
• Define measurement strategy and oversee initiatives to track progress against communication goals, and regularly share data with stakeholders; use analytics/insights to drive continuous improvement
• Travel required up to 25% annually
  
  
  

Requirements

• Bachelor’s degree in English, Journalism, Marketing, or Communications
• 7 years of communications experience, with at least 2 years’ internal communications experience focused on supporting internal and/or customer communications in a matrixed organization
• Prior experience managing internal companywide events both in-person and virtual
• Excellent organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
• Excellent PowerPoint and Graphic Design skills. Familiarity with Adobe suite
• The presence and confidence to quickly become a trusted advisor to program managers and senior leaders
• An ability to roll with the punches and stay grounded in a highly fluid environment
• Results and metrics oriented. Thinks in terms of measurable results to gauge program effectiveness and course correct where needed
• Ability to communicate complex technical information in simple, compelling ways
  
  
  

Desired

• Experience conceiving and executing fun, creative programs connecting employees to company culture and strategy
• Proficiency with Zoom to manage large-scale events
  
  
  

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $97,500 - $199,500 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
  
  
  

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer