What are the responsibilities and job description for the Supervisor Front Desk position at Orbit One Vacation Villas?
Job Description
HGV Now Offers Day One Team Member Benefits!
What will I be doing?
As a Front Desk Supervisor you would be responsible for executing your position's responsibilities and driving company success through performing the following activities to the highest standards:
- Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
- Register guests into the computer, verifying reservation, address, and credit information.
- Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
- Responsible for training and direction of new department Team Members.
- Provide ongoing training and support to the team.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
- Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Post miscellaneous charges as requested.
- Maintain a daily log of all guests’ opportunities with corrective action steps.
- Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
- Follow-up on credit opportunities during each shift
- Other duties as assigned by management.
- Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
- High school diploma/GED
- Prior related experience
- Ability to read, analyze and interpret complex documents.
- Ability to build and interpret business communications and reports.
- Basic mathematical skills.
- Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
- Excellent interpersonal and service skills.
- Ability to resolve conflict, think on their feet, influence, and mentor others.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Associate's Degree/College
- Voice Certified
- 3 Years of related experience
- Prior management/supervisory experience
We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Source: Hospitality Online