What are the responsibilities and job description for the Clinical Support Specialist position at Orthopaedic Solutions Management?
Job Description
Job Description
In this role you will :
The Clinical Support Specialist is responsible for obtaining and reviewing clinical documentation, physician referral information, preparing necessary consents for in office procedures and prepping electronic medical charts for upcoming appointments. Will also be responsible for pre visit phone calls to patients, creating x ray orders per clinic protocols, prior to scheduled visits, obtain test results and medical records as necessary. Position will be hybrid remote and in office after initial training and probationary period in office.
Key Responsibilities :
- To provide excellent customer service to all patients, visitors and coworkers
- Prepare all intake paperwork and electronic medical charts for scheduled appointments in an accurate, timely manner.
- Obtaining all diagnostic testing report, lab results or other pertinent medical records from outside facilities for scheduled clinic visits.
- Ensuring that all pertinent records, test results, imaging and referral information is made available in EMR within a timely manner.
- Prepares appropriate consents, excuse notes, DCW25 work comp status forms and patient education materials for visit.
- Reviews schedule for appropriate scheduling, errors or duplicates.
- Performs pre-visit phone calls to patients to verify any procedure preparation or testing and to obtain necessary imaging discs and reports.
- Organizes and scans all chart prep documentation for assigned clinic to designated drive.
- Enters appropriate x ray orders into EMR.
- Enters any appropriate pre visit documentation into patient chart in EMR.
- Ensures the safety and security of all PHI in accordance with state and federal HIPPA regulations.
- All other duties as assigned.
About You :
At FOI our goal is to provide our patients with world-class orthopedic care.
Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.
What we offer :
