What are the responsibilities and job description for the IT Tech Support position at OSI Group?
Responsible for providing day-to-day on-site and remote technical support to end users of personal computers, business applications, and related peripheral equipment. Diagnoses and resolves basic to moderately complex hardware and software issues. Installs new equipment or software and applies upgrades as authorized by the Corporate IT function and in compliance with established company procedures.
Job Responsibilities
- Job is an individual contributor and has no direct reports.
- Installs, configures, and maintains workstations and related peripheral equipment; applies operating system and local software application upgrades; and diagnoses and resolves network, server, and related issues as directed by Corporate IT.
- Diagnoses and resolves basic to moderately complex issues relating to the operation of the network, personal computers, business software, and peripheral equipment as assigned through the company's IT assistance ticketing system.
- Identifies trends in incidents to support problem management.
- Work with other technology teams such as Infrastructure, Networking or Applications to resolve any incidents that cannot be resolved at support level 1.
- Submits end user access requests through the Corporate IT ticketing system based on established role and responsibility protocol for all business applications.
- Create and maintain documentation along with Standard Operating Procedures within guidelines provided by the Corporate office.
- Participate in department meetings to communicate issues and projects that may be introduced by plant personnel.
- Works closely with facility and Corporate IT to understand and establish overall business technology requirements, identify appropriate solutions, and participate in the implementation of approved solutions.
- This role has the responsibility to understand and place in practice appropriate safety procedures. This responsibility is achieved through education, training, use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws.
- Perform other duties as assigned.
Experience & Skills
Education
Work Environment
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
