End User Support Specialist

Summary

As an End User Support Specialist, you will be essential in delivering technical support and resolving software issues to enhance user experience. Reporting to the IT Manager, your core skills in technical support and computer management will be vital in troubleshooting and maintaining systems. You will leverage your premium skills in IT support and desktop support, along with relevant knowledge in Microsoft Office, VPN, and computer networking, to ensure efficient operations. Join our team to provide exceptional support and contribute to a seamless technological environment for all users.

Description:

Support role of laptops, desktops, rugged laptops, and iPads
o Hardware break\fix and software support, device installation and lifecycle replacement
o Includes both computer equipment in our office as well as the mobile devices & equipment

• Deployment, enrollment, and cellular activation for our mobile devices (iPhones & iPads)
• Device imaging and re-imaging to resolve issues
• Inventory management for the spare equipment
• Provide technical support for training classes that place in the area
• Provide day-after support for any major release\update of some of our key applications.
• This role will support several office buildings within a 1-2 hr radius. Reliable transportation is required. Mileage is reimbursed

Qualifications

• Proven experience in technical support and software troubleshooting
• Strong computer management skills
• Proficiency in Microsoft Office and desktop support
• Knowledge of computer networking and VPN configurations
• Familiarity with TCP, SCCM, and GPO
• Experience with Mac OS and IT support practices
• Excellent problem-solving abilities and customer service skills

Job Type: Contract

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Columbia, MO 65201 (Required)

Work Location: In person

Salary : $24 - $28