Accounts Receivable Specialist

Job Title: Accounts Receivable Collections Specialist

Work Location: Rochester, NY

Duration: Long-term contract

Hours: Monday-Friday 11am-8pm (Training will start 8am-5pm)

Education/Experience Required: High School diploma

Job Description & Responsibilities:

• Responsible for accurate and timely resolution of past due invoices
• Provides quality customer service to internal/external customers, while mitigating risk to the company
• Educates clients, partners, and product areas on the resolution process and addresses billing disputes
• Develops and maintains a basic knowledge of Paychex products and services including, but not limited to, Payroll, Human Resource Services, and/or Acquired portfolios.
• Manages current, past due, and returned receivable inquiries through inbound and outbound phone and email communication from clients and external partners.
• Mitigates risk and exposure to Paychex by balancing service and collection effectiveness.
• Addresses disputes through available resources, using corresponding systems to resolve and collect revenue Paychex receives from its products and services.
• Reviews daily payroll holds for timely client contact when past due balances are present.
• Maintains department policies/procedures to ensure daily compliance.
• Participates in ongoing training to enhance knowledge and skills.

Skills & Qualifications:

• High School diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll required.
• Consideration may be given to a candidate with a degree in lieu of experience.
• Strong organization and decision-making skills are required.
• Microsoft Word, Excel, and Access knowledge is preferred.