Intake and Transitional Housing Coordinator

Palmetto Place Children & Youth Services

JOB DESCRIPTION: Full Time – Intake and Transitional Housing Coordinator

SUPERVISOR: Residential Programs Director

HOURS: 40 hours per week

CLASSIFICATION: Exempt, At-Will Position

The Intake and Transitional Housing Coordinator (ITHC) is a member of the Residential Program Staff that manages incoming referrals for all Palmetto Place programs, conducting assessments and coordinating intake for youth ages 15-24 that are experiencing or at-risk of experiencing homelessness, or are in the DSS foster care system.

Additionally, the coordinator manages Case Management for our Transitional Housing Program, providing comprehensive planning and support for 6-8 young adults ages 18-24 in our 6-month residential program. The ITHC collaborates with the Residential Staff Supervisor and Direct Care Staff to support youth in their transition toward independent living.

Referrals and Intake (40%)

• Receives and reviews referrals, providing direct follow-up within 24-business hours of receipt
• Conducts intake interviews and assessments, determining program eligibility and appropriateness for current services
• Coordinates with Residential Case Coordinators and Staff to conduct safe and efficient client intake
• Provides Resource Navigation for referrals that do not meet eligibility requirements for current programs
• Maintains systems for the Referral Line, Website Referrals, and Referral Spreadsheet to ensure tracking and follow-up with all received referrals

Transitional Living Program (40%)

• Oversee management of the Transitional Housing Program, ensuring fidelity to grant standards as established by the Department of Housing and Urban Development (HUD)
• Provide wrap-around Case Management to six youth ages 18-24 in our Transitional Housing campus
• Collaborate with youth to develop individualized care plans that support their transition to an independent living setting, including career development, education, mental health and medical care, and community support
• Provide transportation support to youth for work, school, and/or appointments, as needed
• Collaborate with staff to handle challenging situations, critical incidents, or emergencies
• Participate in a weekly Case Management meeting to review pending referrals, discuss Client concerns, and assess Client progress in a collaborative format

Data and Information (20%)

• Input documentation and provide reports for Aftercare Client data within digital platforms including Apricot, and Excel
• Utilize analysis of Client Progress, Goals, and Outcomes to provide informed decisions on program efficacy and organizational strategic planning
• Manage and analyze Referrals, providing reports on trends to assess community needs, organizational capacity, and program efficacy

Additional Duties

• Participate in the on-call rotation for Safe Place coverage on weekends (Friday 11 PM – Sunday 11 PM)
• Completion of a minimum of 16 hours of training per year
• Perform other duties as assigned to meet organizational needs

Schedule:

This is a full-time role requiring a minimum of 40 hours per week, primarily on-site during business hours of 9am-5pm. Flexibility is essential to meet organizational and Client needs – evening and weekend hours may be necessary to meet agency needs. This position serves primarily at our Columbia campus.

Qualifications:

• Educational requirements: bachelor’s degree in social work or related plus 2 years of experience working with at-risk population ages 18-24
• Strong Organizational and communication skills, including document management, time management, and compliance with DSS licensing standards
• Proficiency in Microsoft Office, including Excel, Word and Outlook
• Excellent public speaking skills and ability to engage and build community partnerships
• Relationship Management skills- building and maintaining rapport with clients, peers, and community partners
• Ability to work autonomously and collaboratively in a team setting while working with various personalities to ensure the best intentions are held for the residents, staff, and organization
• Dedication to the mission of Palmetto Place and a passion for supporting youth (ages 15-24) while serving as a role model
• Ability to maintain flexible schedule to meet the needs of the organization

Pre-Employment Requirements:

• Valid driver’s license with a clean driving record
• Satisfactory reference checks
• Pass background checks (SLED, Fingerprint, DSS Central Registry, and both SC and National Sex Offender Registry)
• If lived outside of South Carolina in the past 5 years, must also pass DSS Central Registry check from the state previously lived
• Complete and pass a drug screen and Physical
• CPR and First Aid certification
• Must be 21 years of age or older Completion of Trauma-Informed Care training within first month of employment

Job Type: Full-time

Pay: $32,000.00 - $36,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have at least 2 yrs working with adolescents ages 18-24 in a paid or unpaid setting? Please describe briefly and ensure it is clear on your resume.
• Do you have experience working with clients and managing client files?
• Do you have experience doing Client Intakes for residential programs, or something similar? If yes, briefly explain below.

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $32,000 - $36,000