What are the responsibilities and job description for the Patient Service Coordinator position at Panorama Eye Care LLC?
Description
Who We Are
At Eye Center of Northern Colorado, a Panorama Eyecare company, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!
The Position:
As a Patient Service Coordinator at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.
The Role
Patient Services Coordinators will support the clinic functions through communication and cooperation with provider Lead Technicians and the Lead Patient Services Coordinator. The function of a Patient Services Coordinator should serve to ease the administrative burden on clinical support staff and provide patients with a liaison between themselves and clinical support staff members and Providers.
Major Responsibilities:
- Patient Medication Refills
- Procurement of Specialty Medications
- Coordinate with Lead Technician on Patient/Provider Communication Facilitation
- Monitoring of All Forms of Patient Communication
- Vendor/Pharma Relations
- Assist with Triage of Ocular Emergencies and Coordinate with On-Call Provider’s Lead Technician
- Assist with the timely completion of patient administrative needs (FMLA, Workman’s Comp, Work Excuses, DMV, other forms)
- Coordination of internal/external care needs for patients (labs, orders, results, etc.)
- Provide Specialty-Specific Administrative Support to Lead Technicians
- Assists Lead Technician in Preparing Travelling Provider Materials
- Other duties as assigned.
Requirements
Who You Are
Performance/Skills Requirements:
- Knowledge of basic computer skills and application software.
- Demonstrates exceptional knowledge, use and documentation skills of both EPM and EHR.
- Ability to remain calm in stressful situations and/or when working with a difficult patient or co-worker.
- Demonstrated ability to multitask.
- Demonstrated ability to apply critical-thinking skills.
- Demonstrated ability to problem solve.
- Above average time management skills.
- Exceptional attendance and punctuality.
- Gives and welcomes feedback.
- Demonstrated knowledge of English grammar and spelling.
- Effective in establishing and maintaining working relations with patients, staff members, and physicians.
- Exceptional customer service skills including the ability to alleviate anxiety in a patient.
- Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).
Education/Certifications/Experience:
- High school diploma or GED.
- Previous experience in a medical office setting preferred.
- Word processing/computer scheduling experience.
- Knowledge of typical office work environment.
- Previous customer service experience required.
Physical Demands:
- Ability to sit for long periods of time with frequent stooping and stretching.
- Ability to lift up to 25 pounds.
- Requires the ability to distinguish letters or symbols.
- Requires eye-hand coordination and manual dexterity.
- Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort.
- Ability to perform extended use of phones and computer keyboarding without pain or discomfort.
Additional Job Details
- Works at our clinic location, 6125 Sky Pond Dr, Loveland, CO 80538
- This is a Full-Time Position.
- Compensation for this role will be $19 - $21 an hour based on experience.
Our Employee Perks
- PTO Accruals Start at 3 Weeks
- Comprehensive Medical and Dental Insurance
- Company Paid Optical Allowance
- Company Paid Routine Eye Care
- Short Term and Long-Term Disability Insurances
- Educational Allowance
- Generous Paid Holiday Program
- 401K With Company Match
Join Our Team!
Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Click "apply" now and let your passion for excellence and patient well-being shine! This position will be posted for 30 days, or until a candidate is selected for the role.
EEOC
Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
Salary : $19 - $21
