Technical Lending Assistant

Phelps County Bank is seeking a Technical Loan Assistant at its Springfield, MO location. As a Technical Loan Assistant, this position plays a vital role in maintaining and servicing existing loans, ensuring they remain in good standing, and that they comply with all regulatory requirements.

Your key responsibilities will include:

• Customer Service: Greet and direct customers, answer phone calls.
• System Knowledge: Understand the bank’s computer system, especially the loan module.
• File Maintenance: Perform file maintenance, troubleshoot, and solve account issues.
• Reporting: Prepare and balance various reports to maintain loan portfolio integrity.
• Loan Boarding: Upload different types of loans, manage collateral holds.
• Payment Methods: Create loan payment methods like coupon books, auto-debit, etc.
• Escrow Procedures: Follow procedures for escrow analysis and distributions.
• Insurance Tracking: Handle insurance tracking and reporting, including audits.
• Pending Items: Track pending items like Deeds of Trusts, liens, and final title work.
• Loan Operations: Process paid outs, serviced loans, 1099's, and Notice of Actions.
• Loan Officer Support: Assist with fund advances, extension agreements, and customer payments.
• Compliance: Apply compliance regulations and bank loan policies.
• Confidentiality: Maintain confidentiality of customer information and follow policies.

Qualifications and Education Requirements:

• High school diploma or general education degree (GED).
• Two to three years related banking experience and/or training.
• Or equivalent combination of education and experience.

Required Skills:

• Must be a self-starter who can complete tasks with little-to-no supervision. Must demonstrate a team-first attitude and voluntarily answer phone calls, respond to emails, and complete variable tasks.
• Reading and interpreting various documents and policies, writing reports, and communicating effectively and appropriately with colleagues and customers.
• Strong fundamental mathematical skills and attention to detail.
• Problem solving and troubleshooting practical problems.
• Ability to learn new tools, software, and equipment at a fast pace.

Essential Functions:

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Indoor climate controlled.
• The noise level is typically moderate.
• Breaks are allowed throughout the day.
• Close proximity to other co-workers and customers may be occasionally required.

Corporate Values and Expectations - Five to Thrive

• Impressive Customer Experience - creating a positive and memorable experience for the customer that makes them feel valued and appreciated. building strong relationships with customers and demonstrating a genuine commitment to their satisfaction and success.
• World Class Employee Development - helping employees acquire new skills, knowledge, and competencies to succeed in their current role and prepare for future career opportunities.
• Uncommon Ownership - taking personal responsibility for one's work, actions, and outcomes, and treating the organization's goals and resources as if they were one's own.
• Community Champions - actively and passionately advocating for the needs and interests of a community and working to build stronger and more vibrant communities.
• Healthy Habits - regularly practicing behaviors that promote physical, mental, and emotional well-being.