IT Support Specialist

• Provide technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
• Respond to and resolve support requests in a timely and professional manner.
• Install, configure, and maintain IT systems, including desktops, laptops, printers, and network devices.
• Assist in managing and maintaining software applications and IT infrastructure.
• Diagnose and resolve technical issues related to operating systems, networking, and applications.
• Train and guide end users on the use of hardware and software systems.
• Monitor and track IT helpdesk tickets, ensuring all issues are documented and resolved.
• Assist with setting up new workstations, software, and systems for employees.
• Collaborate with IT team members to implement system upgrades and new technologies.
• Provide proactive maintenance and ensure optimal performance of all IT equipment.
• Assist in network security and compliance tasks including system backups and antivirus management.
• Safeguarding company data and network security and implementing upgrades when necessary.
• On occasion, you must be available during non-standard working hours in response to network emergencies and system updates.

Qualifications and other helpful skills include:

• Proven experience (3-5 years) in IT support, helpdesk, or technical support roles.
• Strong working knowledge of Microsoft Windows, Mac OS, and other operating systems.
• Experience with networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with Active Directory, Office 365, and IT ticketing systems.
• Excellent communication skills, both written and verbal.
• A self-starter that effectively manages multiple priorities and projects simultaneously, sometimes with shifting priorities.
• Demonstrate an open-door approach that fosters positive working relationships with people.
• Staying current on technology trends.
• Ability to travel infrequently to off-site facilities and training.