Customer Service Representative

POSITION SUMMARY
To act as an inside and outside customer service contact for advertisers and sales representatives, and act as an extension of the outside sales department.

ESSENTIAL FUNCTIONS include the following (though other duties may be assigned as applicable):

• Assist with collecting elements and completing fulfillment for print ads, inserts and direct mail, and related products
• Assist with collecting elements and completing fulfillment for various digital products including online display, social media, video, and other digital products
• Work with sales reps to collect, organize and maintain data sets of customer information for CRM, mail and email campaigns, and other related functions
• Works as a power-user of administrative interfaces where necessary for a variety of platforms to aid in fulfillment of customer and sales representative advertising needs such as Tactician/Market AI, BB Direct, Monster.com, Adperfect, Adicio.com, etc.
• Assist sales representatives and clients with pulling reports for digital ad campaigns
• Work with production, finance, and outside vendors to complete fulfillment of print & deliver and direct mail campaigns
• Maintain a close relationship and frequent contact with advertising customers and with outside sales representatives to ensure total customer satisfaction
• Assist in the development of advertising accounts/leads in conjunction with the outside sales department employees and department managers.
• Develops contacts and relationship with the customer’s advertising, production and/or ad agency and follows up with the needs of the customer as required
• Assist sales reps in gathering customer information for proper billing, providing proofs and tear-sheets as needed.
• Resolve customer service issues in a cordial and professional manner
• Other duties as assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Three years of customer service and a general knowledge of advertising.
• Two years of college or comparable experience preferred

SKILLS & ABILITIESComputer Skills

• Proficient PC skills
• Proficient with the full suite of MS Office applications and corresponding Google applications, especially presentation software (MS PowerPoint and Google Slides), advanced spreadsheet and word processing features and functions; familiarity with database organization a plus

Other Requirements

• Exhibits an equally high aptitude for personal interaction for computer-related work
• Excellent communication skills, both verbal and written
• Ability to utilize resources to obtain information
• Ability to work independently and as a team member
• Ability to take direction
• Ability to function in a confidential capacity
• Ability to be congenial and professional with customers and to build customer relationships
• Willingness to further education through seminars and programs designed to improve efficiency within the department
• Ability to work with detailed information accurately and consistently
• Valid driver’s license

POSITION SUMMARY

Develop, service and maintain new advertising accounts for Post-Gazette and post-gazette.com through the sale of all our advertising products including but not limited to ROP, special sections, special products, niche publications and post-gazette.com.

ESSENTIAL FUNCTIONS include the following (though other duties may be assigned as applicable):

• Develops and maintains account records and territory sales call plans.
• Demonstrates a successful record identifying and developing new sales and inactive advertisers in assigned geographical area or category as assigned by supervisor.
• Orders advertisements and follow through the entire process to ensure accuracy and compliance with Company’s deadlines, credit policies and customer’s specifications.
• Write layout and artwork specifications for advertisements.
• Sell contracts for advertising.
• Handle all billing problems relating to accounts for which responsible.
• Coordinate with support staff on handling of ad copy and orders.
• Ability to use marketing and research material and effectively deliver successful sales

presentations.

• Develop and maintain a solid knowledge of competing media, marketing and industry practices.
• Maintain required advertising lineage as determined by supervisor.
• Handle additional related assignments as assigned by supervisor.
• File sales, mileage and other reports as required for Company records.
• Adhere to credit and office procedures; administer exceptions in accordance with Company policies and procedures.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree in business, marketing or communications highly preferred.
• Two to five years outside sales experience, with advertising sales preferred.

SKILLS & ABILITIES

Computer Skills

• Highly skilled with Microsoft products, Word, Excel and PowerPoint.

Certificates & Licenses

• Must have a valid PA driver’s license and must have a car available for work. (Territory depends on assigned account list.)

Other Requirements

• Professional attire and appearance at all times.
• Effective oral and written communication skills; demonstrated interpersonal skills.
• Proven ability to develop and execute a sales plan and to utilize marketing and research tools.
• Excellent presentation skills.
• Proven ability to build client relationships and develop creative ideas.
• Possess superior customer service skills.
• Must understand the importance of voluntarily attending client and community events outside of regular work hours.
• Proven sales track record.

Possess ad layout or related skills

The Employer is involved in a labor dispute at its place of business.Offered employment is in place of employees involved in labor dispute.

Job Type: Full-time

Benefits:

• 401(k)
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

Salary : $34,700 - $44,000