Senior Account Manager (Commercial Lines)

• Competitive Pay
• Health and Welfare Programs Including Medical, Dental, and Vision Insurance
• Retirement and Income Protection Programs, including a 401k plan
• Work/Life Balance Including PTO, Holidays and Remote work opportunities
• Career Advancement Opportunities

What you will be doing:

• Manage and coordinate renewal process in conjunction with the Producer and/or Account Executive.
• Control renewal process by developing account retention and growth strategy. Develop service plan for each client in accordance with service standards. Adhere to account renewal timelines and gathering of necessary information.
• Conduct Account Review to determine risks and exposures to loss.
• Identify cross sell and account rounding opportunities.
• Determine best markets and marketing strategy.
• Compile submission information in format most conducive to producing best coverage and pricing terms for customer.
• Negotiate terms with carrier(s).
• Prepare proposal and stewardship reports on accounts as required by service standards.
• Deliver renewal proposal and subsequent renewal paperwork to customer with Producer and/or Account Executive
• Follow agency renewal binding procedures, including but not limited to updating Agency Management System, preparing updated certificate masters, providing billing and other account related instructions to the associate(s)
• Conduct periodic loss reviews according to service standards.
• Coordinate with Claims representatives in garnering information on significant or potentially significant claims
• Monitor open claims issues through reports generated by claims department.
• Aid claim department in resolving claim issues, as necessary.

Experience you will need:

• Property Casualty Agent’s License required.
• Bachelor’s Degree.
• At least 5 years of insurance experience with good understanding of multi-line commercial insurance contract and coverages.
• Strong understanding of sales process and ability to influence others is necessary.
• Must have good communication skills, both verbal and written.
• Good listening skills are required as well as a desire to solve problems.
• Should possess an understanding of negotiation process.
• Professional Designation is a plus.