Temporary Technical Support

Position: Temporary Technical Support

Reports to: Manager of Technical Services

Classification: Part-time, Hourly, Non-Exempt

Mission: To assist Christian parents by helping equip students to embrace biblical truth, strive for academic excellence, and model Christ-like leadership to influence their homes, churches, and communities for Christ.

Employee Profile:

Spiritually, the employee shall possess characteristics that reflect:

• Acceptance without reservation of the PCA doctrinal beliefs

• A strong clear Christian testimony
• A mature, godly spirit
• A person of faith and prayer

Personally, the employees life shall reflect:

• A lifestyle of biblical integrity
• A spirit of dedication, commitment, flexibility, and responsiveness
• The ability to listen and respond to counsel

General Duties and Responsibilities:

• Assist in collecting devices at the end-of-the school year and deploying devices throughout the summer
• Assist staff and students who visit the technology office with questions regarding their school assigned device(s)
• Maintains strict confidentiality (e.g., passwords and other system security features) to ensure network security
• Responsible for cleaning classroom computers and monitors screens (inside and out

Qualifications/Skills:

• High School Diploma or GED
• Flexibility as the work and schedule changes day to day
• Detailed oriented is critical
• Communicate effectively in English with end-users (faculty, staff, students), vendors and Technical Support Specialists, using oral and written forms, providing a positive customer support experience
• Ability to apply common sense understanding and a detail-oriented approach to carry out instructions furnished in written or oral forms with a high degree of accuracy
• Ability to prioritize support issues and respond accordingly
• Strong organization, multi-tasking, and time management skills
• High level of confidentiality

Physical Requirements and Work Environment:

• Regularly standing and walking around the campuses
• Regularly sitting at a computer requiring repetitive finger motion and manual dexterity
• Ability to communicate effectively, even in stressful situations
• Periodically required to bend, reach, push and pull objects for various reasons
• Occasional lifting of 10-20 pounds
• Subject to frequent interruptions