What are the responsibilities and job description for the Accounts Receivable Specialist position at PrideStaff Financial?
Sr Accounts Receivable Specialist
Hours: 8:00am - 5:00pm M-F
Location: Akron, OH
My client is looking for an experienced Accounts Receivable Specialist to fill in for a few months. The Senior Accounts Receivable Specialist trains and acts as a mentor to less experienced team members. As the senior member of the team, this position reviews escalated issues forwarded by the team and assists in resolving issues.
Key Responsibilities:
- Trains and acts as a mentor to less experienced team members
- Provides AR reporting
- Stratify collection activities to maximize cash receipts
- Receive and manage inbound and outbound collection calls
- Contact customers regarding overdue accounts and determine reasons for non-payment
- Monitor payment commitment and follow up with customers as needed
- Analyze and inform sales, district sales manager, and credit and collections manager of credit risks
- Research and recommend initial credit lines
- Partner with sales team to resolve disputes
- Communicate with sales and supervisor on top outstanding accounts
- Research credits and communicate to the customer
- Coordinate customer credit changes with the credit manager
- Communicate accounts being shifted to a collection agency to managers
- Communicate bad debt write-offs to managers
- Maintain accurate records about the customer payment status
- Maintain customer accounts to reflect accurate data
- Minimize bad debt write offs through collection activity
- Ensure company objectives for DSO targets are met through customer account management Team
- Lead for Cash application when needed
- Other duties as assigned
Key Requirements:
- Knowledge of Microsoft Excel and word proficiency, data entry, data retrieval, problem solving
- Knowledge of standard accounts receivable policies, processes and practices
- Analytical skills to assist review and manage complex or diverse information
- Ability to multi-task in a fast paced environment, working under tight deadlines and prioritize responsibilities
- Problem solving skills to identify and resolve problems in a timely manner; develop alternative solutions and work well in a team environment
- Customer Service - Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments
- Professionalism - Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, follows through on commitments
- Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality, detail-oriented.
- Office skills through education, training and experience, including, but not limited to PC, must have good communication (verbal and written) skills
- Associate degree Preferred - Business Admin, Accounting, Finance, in the alternative at least 5 years of related experience
- Familiarity with credit procedures (i.e. Dun and Bradstreet, Third Party Collections, etc.)
- Must possess excellent organization and communication skills, high attention to detail, ability to work with all levels of management; and ability to work independently or in teams.
Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.
