Front Desk Associate/Receptionist

Job Title: Front Desk Receptionist
Location: Spring Lake, NC
Position Type: Full-Time

About Us:
We are a vibrant and well-established homeowners association dedicated to providing exceptional service to our residents. We pride ourselves on maintaining a welcoming environment and fostering positive relationships with our community. We are seeking a dedicated Front Desk Receptionist to join our team and contribute to the smooth and efficient running of our office.

Job Summary:
The Front Desk Receptionist will be the first point of contact for residents and visitors, handling a variety of tasks including customer service, office duties, and administrative responsibilities. The ideal candidate will have experience in office settings and a strong ability to manage customer complaints, all while maintaining professionalism. The role involves selling items to residents, auditing renter records, managing phone calls, and assisting with daily office operations.

Key Responsibilities:

• Greet and assist residents and visitors in a friendly, professional manner.
• Process sales of community-related items (e.g., parking permits, amenities, etc.) to residents.
• Conduct audits of renter information in the system to ensure records are accurate and up-to-date.
• Answer and manage incoming phone calls, addressing inquiries and directing calls as necessary.
• Handle customer complaints or concerns with patience, empathy, and professionalism.
• Perform general office duties, such as filing, organizing, and maintaining office supplies.
• Ensure smooth operation of front desk services and communicate any operational issues to management.
• Maintain confidentiality and handle sensitive information with care.

Qualifications:

• Previous office experience required, with a focus on customer service.
• Strong phone etiquette and the ability to manage high call volumes.
• Exceptional communication and interpersonal skills, especially when dealing with irate or upset customers.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and manage time efficiently in a busy office environment.
• Attention to detail and organizational skills.
• Professional demeanor and ability to maintain composure under pressure.

Preferred Qualifications:

• Experience in property management or working with a Homeowners Association (HOA).
• Bilingual (English/Spanish) a plus.

We look forward to meeting you!

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Office: 1 year (Required)

Ability to Commute:

• Spring Lake, NC 28390 (Required)

Work Location: In person

Salary : $15