Residence Manager - WJP Program

ORGANIZATION OVERVIEW: Providence House, Inc. is a non-profit leader, helping people overcome challenges and gain independence in the community. We advocate for women and families at risk of harm who have histories of experiencing homelessness or legal system involvement and provide a safe environment where dignity is recognized, strengths are enhanced, and a transition to stability is achieved.

JOB DESCRIPTION: The Residence Manager is responsible for providing daily oversight and support to residents and managing the overall operation of
the house. The Residence Manager will work collaboratively with the case managers, social workers, housing specialists, creative arts therapist, Program Supervisor, and Program Director, to ensure residents have the tools and guidance needed to meet their goals in a safe and healing environment that is maintained in a manner conducive to wellness, healing, and growth.

REPORTS TO: Residence Manager Supervisor and/or Senior Residence Manager

RESPONSIBILITIES:

Team/Staff Relations

• Work as part of a team to plan, develop, and implement resident-focused programs, groups, and events aimed at supporting the achievement of resident and program goals;
• Meet with pertinent staff to discuss matters of mutual concern, elevating critical concerns to the appropriate staff level;
• Communicate with case managers, social service team members, and supervisors on any follow-ups required at the end of the shift by preparing a daily shift report and debriefing with the next shift.

Daily Interaction

• Interact daily with residents encouraging and supporting their goals of independent living;
• Support residents’ positive behavior and address negative behavior with trauma-informed approaches;
• Guide residents regarding independent living skills around household management;
• Conduct routine inspection rounds of all areas within the facility (common rooms, restrooms, basement etc.) hourly during a shift to ensure residents are engaged in appropriate activities and the environment is safe;
• Conduct wellness checks as requested and needed to ensure residents are safe mentally and emotionally during vulnerable or high crises;
• Perform weekly room inspections: discuss findings with residents regarding cleanliness, proper use of furniture, etc. Report all needed repairs, supplies, and storage issues to the direct supervisor;
• Log all room inspections on the room inspection form;
• Welcome visitors, answer the door and phone. Log all visitors in the visitor's log book;
• Distribute petty cash and Metro Cards to residents upon request;
• Maintain petty cash and MetroCard logs.

Environment

• Clean and prepare bedrooms for new residents and manage laundering of all linen and towels, etc.;
• Keep appliances, cabinets, and countertops orderly and clean;
• Mop and sweep floors. Ensure entry and exit doors remain locked and secured at all times;
• Organize and pack belongings for room turnover after unexpected resident departure;
• Clean and clear pantry cabinets and client cabinets after unexpected resident departures;
• Monitor the fire panel for alerts or concerns, inspect fire extinguishers for proper functioning, and identify any smoke detector with a low battery signal (training provided);
• Make sure supply closets and basement areas are neat and clean;
• Distribute household cleaning supplies and paper products as necessary;
• Complete the work order form for repairs, scan it, and send it to the appropriate personnel immediately;
• Make appropriate calls for emergency repairs and service;
• Ensure the building is in compliance and ready for inspections by city or state-funded agencies.

Incidents

• Notify appropriate personnel of all incidents, complete incident report forms immediately following the incident, and make necessary emergency phone calls, i.e., EMS, 911, or Fire Department;
• Call priority one incident to the Program Supervisor or Program Director.

Administrative

• Keep accurate, up-to-date documentation on all clients. Including but not limited to, intake forms, daily logs, fire drills, room inspections, census reports, etc.;
• Complete all paperwork in a timely and accurate manner;
• Assists with any data collection systems;
• Participate in individual supervisory sessions with your direct supervisor;
• Attend all service training and workshops or outside training and workshops;
• Perform other tasks as assigned by program leadership as needed.

Sanctuary Model

• Effectively use and practice Sanctuary Models tools; safety plans, community meetings, psycho-educational groups, team meetings, red flags reviews, and self-care in the program to create a non-violent and trauma-sensitive culture;
• Promote and model the core values of Providence House Mission Compassion, Non-Violence, Hospitality, and Community) and the Seven Sanctuary Model Commitments to create a non-violent and trauma-sensitive culture;
• Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment.

REQUIREMENTS:

• High School Diploma;
• Bilingual preferred but not required;
• Experience in a social service, residential setting;
• Experience working with people living with mental health and/or substance treatment needs;
• Preferred experience working directly with people in reentry from incarceration;
• Ability to motivate and instruct in life skills tasks;
• Comfortable regularly climbing multiple flights of steps at a time and occasionally using a ladder to complete tasks;
• Safely lift and move heavy items which may weigh up to 30 pounds regularly;
• Excellent oral and written communication skills;
• Excellent interpersonal and organizational skills;
• Ability to work independently as well as part of a team, and;
• Competency with basic digital literacy, Google Workspace, Zoom, and Microsoft Office programs.

WORK SCHEDULE

• Providence Houses residence is 24 hours.
• Available Full-Time Shift schedule is Monday - Friday, 12am - 8am.
• The location for this position is 396 Lincoln Road, Brooklyn NY 11225 and/or 699-701 Lexington Avenue, Brooklyn NY 11221.

SALARY AND BENEFITS

Salary is $20.00 an hour. Paid time off benefits include: 14 paid holidays, 3 weeks of vacation, 3 personal days, 12 sick days, early closure proceeding holidays, and a day off annually in recognition of your Birthday. Health and Wellness benefits include: medical, dental, vision, prescription coverage, life insurance, short-term disability, long-term disability benefits, and Employee Assistance Program (EAP). Other benefits include: a monthly health stipend (at the agency’s discretion), 403(B), commuter benefits, and paid professional development opportunities.

EQUAL EMPLOYMENT OPPORTUNITY

Providence House is committed to providing equal employment opportunity in all of our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state or local law is a violation of our policy and is illegal. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender (including “gender identity” -- which refers to a person’s actual or perceived sex, and includes self-image, appearance, behavior or expression, whether or not different from that traditionally associated with the legal sex assigned to the person at birth), national origin, age, disability, genetic information, marital status, partnership status, caregiver status, alienage or citizenship status, status as a covered veteran, or any other prohibited factor.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20