What are the responsibilities and job description for the Administrative Assistant position at Quality Service and Repair LLC?
We are seeking a highly motivated and organized Administrative Assistant to manage our company’s main email account and ensure prompt communication with clients. This position plays a critical role in maintaining client satisfaction by responding to inquiries, creating work orders, and keeping internal teams informed. As a residential maintenance company working with large property management firms and real estate investment groups, we operate in a fast-paced environment where immediate responses and attention to detail are essential.
Key Responsibilities
- Email Oversight and Client Communication:
- Monitor the company email account consistently throughout the workday.
- Respond to client inquiries and concerns in real time with professionalism and accuracy.
- Prioritize emails based on urgency and ensure no client communication is overlooked.
- Work Order Management:
- Create accurate and detailed work orders as requests come in.
- Collaborate with the internal team to assign and update work orders.
- Track work order progress and ensure clients are updated promptly.
- Internal Communication:
- Act as the liaison between clients and internal employees.
- Send timely updates and instructions from clients to the appropriate teams.
- Maintain clear and organized communication channels to prevent delays or miscommunications.
- Client Relationship Management:
- Provide exceptional customer service by addressing client concerns and questions quickly.
- Maintain a professional and courteous tone in all communications, even under pressure.
- Administrative Support:
- Assist with filing, data entry, and maintaining client records related to work orders and correspondence.
- Help streamline processes for handling incoming requests and email management.
Requirements
- Experience:
- Proven experience in administrative support, customer service, or a similar role.
- Experience in property management, maintenance, or related industries is a plus.
- Skills:
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Ability to prioritize tasks and work efficiently under pressure.
- Proficiency in email management tools and office software (e.g., Outlook, Microsoft Office, or similar).
- Familiarity with work order or project management systems is preferred.
- Attributes:
- Highly motivated and self-driven to manage tasks independently.
- Able to handle high-stress situations with a calm and solutions-oriented approach.
- Detail-oriented, ensuring accuracy in communication and documentation.
Work Environment
- Fast-paced office setting with frequent email and phone communications.
- Team-oriented culture with a focus on collaboration and client satisfaction.
Why Join Us?
- Opportunity to work with a leading residential maintenance company.
- Dynamic and supportive work environment.
- Competitive salary and benefits package.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- With the information given, what would your expected rate of pay be for this position and what makes you the ideal candidate? (MUST ANSWER BOTH QUESTIONS TO BE CONSIDERED FOR THE POSITION)
Experience:
- Administrative assistant: 3 years (Required)
Work Location: In person