What are the responsibilities and job description for the Customer service representative position at RAB Lighting?
Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced, dynamic work environment? If so, we want you to join our team as a RAB Customer Service Representative! As a key player in our mission to be the #1 customer-focused company in the industry, you will be responsible for answering customer questions and resolving issues in a timely manner.
Your friendly demeanor, attention to detail, and problem-solving skills will ensure that every customer interaction is a positive one.
For over 80 years, RAB Lighting has a great culture and excellent reputation.
In this role, you will communicate remotely with customers via phone, email, and chat, helping them with a variety of inquiries and providing solutions that exceed their expectations.
You will work closely with our team to ensure that our customers receive exceptional service every step of the way.
Apply now to join our team as a RAB Customer Service Representative.
Primary Responsibilities
- Communicate with customers through email, telephone and chat
- Order Entry
- Route telephone calls as required
- Expedite Orders
- Manage post sales problems
Skills & Experience
- 2 years previous customer service experience preferably in a call center environment
- Excellent communication skills (both written and verbal)
- Excellent customer service skills in a fast-paced environment
- Ability to determine customer needs and provide necessary solutions
- Organized and detail oriented
- Effective problem-solving skills
- Excellent comprehension skills
- Ability to multi-task in a high energy environment
- Familiarity with Windows, Microsoft Outlook, and Salesforce
- Work successfully in both team and independent environments
- Reliable attendance
Compensation
RAB offers competitive salaries commensurate with experience. Benefits include : insurance (health, dental, vision, disability, life), company match on 401k and Roth IRA plans, parental leave and competitive time off policies.
We're serious about finding talented individuals and treating them well.
Last updated : 2024-05-09
