What are the responsibilities and job description for the Front Desk Clerk position at RAMADA INN by Wyndham?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
```Qualifications```
- Previous experience in hospitality management or guest relations is preferred
- Knowledge of hotel operations and procedures is a plus
- Bilingual skills (English/Spanish) are highly desirable
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and demonstrating proper phone etiquette
- Ability to handle difficult situations with patience and diplomacy
- Strong attention to detail and organizational skills
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $14 - $15
