What are the responsibilities and job description for the Front Desk Agent/Night Auditor 2 DAYS (3PM -11pm) 2 DAYS (11pm-7am ) position at Ramada?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong communication skills, a passion for guest relations, and a commitment to delivering outstanding hospitality experiences.
Responsibilities
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
- Handle guest inquiries and resolve any issues or complaints promptly and effectively.
- Conduct night audits, including balancing daily transactions and preparing financial reports.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests with their needs.
- Operate phone systems to manage incoming calls and relay messages as necessary.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with other hotel departments to enhance guest experiences and maintain high service standards.
Requirements
- Previous experience in hotel management or front desk operations is preferred.
- Strong guest services skills with a focus on hospitality and guest relations.
- Familiarity with night audit procedures is a plus.
- Multilingual abilities are highly desirable to cater to diverse guests.
- Proficient in using phone systems and basic computer software for managing reservations and reports.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Ability to work independently during night shifts while maintaining attention to detail.
- A commitment to providing exceptional service in a fast-paced environment.
Join our team as a Front Desk Clerk/Night Auditor, where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 15.00 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $15
