What are the responsibilities and job description for the Case Aide 1 position at Ramsey County, MN?
Basic Function
The current vacancy is in the following Social Services Departments (Aging & Disability Services-MnCHOICES Division).
The Aging & Disability Services | MnCHOICES Division within the Social Services Department is responsible for administering Home and Community Based Services. The division is comprised of three major functional areas: The MnCHOICES unit, Administration & Access unit, and the Case Management unit. It is a priority and expectation of the county and the department to operationalize racial equity across the administration of Home and Community Based Services, as well as grow an organizational culture that is value based: People, Integrity, Community, Equity, and Leadership; and embodies the Mission & Vision of Ramsey County.
The Case Aide position serves in the MnCHOICES Unit – Reassessment Intake Team. The position provides ongoing support to intake social workers, assessors, case managers, supervisors, and section as needed. Primary responsibilities include but are not limited to: Support assessors with assignment, appointment setting, insurance/financial paperwork tracking, nursing home tracking and in obtaining assessment information; Provide information referral and assistance to people corresponding regarding MnCHOICES assessments; Assist other units in the Section as need arises and work collaboratively with them; Research client information in MMIS and MAXIS; Enter Screening Documents and Service Agreements in MMIS and Assist Assessor with resolving MMIS screen system edits for approval of documents, and when needed communicate with DHS Help Desk; Track cases after assessments to assist with receiving waivered services; Daily documentation of work in appropriate computer system including SSIS, MNCHOICES and MMIS and other systems as appropriate; Provide effective and responsive services across language, culture and race; Work as part of an integrated care team, assisting co-workers and responding to needs of other agency clients; Manage special projects as requested.
To assist social work, corrections, or victim/witness staff in arranging for the provision of services to clients by determining program eligibility, opening cases and monitoring case activities, reviewing and processing vendor payment claims, maintaining necessary files and records; informing trial witnesses when needed in court; and perform related duties as assigned. (This is the entry level in this class series. Employees are assigned to one of several units that oversees the provision of services by purchase-of-service vendors or corrections programs. Experience as a Case Aide 1 typically provides the knowledge of a particular service area to enable employees to advance to Case Aide 2.); and perform related duties as assigned.
Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy.
If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).
Examples of Work Performed
- Interview clients in need of vendor provided services such as adult day care, home health care aide, foster care or day care services, unaccompanied minor or SELF programs; and placement services for juveniles referred through the corrections system.
- Determine initial and on-going eligibility for services by comparing financial and social background information to program eligibility requirements; and refer clients to other sources for assistance as needed.
- Open service cases by obtaining necessary intake information from client, computer data bases, case files or other community agencies; prepare intake documents required for initiating or updating case files; and forward case for assignment to staff.
- Monitor on-going cases by obtaining periodic case update information and entering information on case files; follow up with clients who fail to return completed eligibility documentation; initiate closure of case files for clients who do not meet ongoing eligibility criteria.
- Review vendor payment claims for accuracy, check claim amounts against established fee schedules, initiate payment documents and maintain payment records.
- Assist in contacting victims of adult and juvenile probation clients to gather documentation and to determine appropriate amount of restitution to be ordered by the court; maintain records of restitution payments for adult probation clients; accept payments and update restitution schedules as determined by court order.
- Maintain attendance records for adult probation clients who have been ordered to attend probation programs; monitor schedule of drug screening appointments; prepare documentation of case status for probation officers.
- Monitor calendar and schedule administrative reviews for foster care cases with Social Workers and other service providers as required by law; may attend administrative reviews to complete necessary case documentation; forward required case status documentation to State human services personnel to fulfill program monitoring requirements.
- Prepare reports concerning clients' needs and services as requested.
- Assist victim/witness advocates by checking with court clerks to learn trial line-up, and by checking with attorneys to learn the order of witness and communicating to others as necessary.
- Assist victim/witness advocates by keeping law enforcement, professional and occasionally civilian witnesses informed of when they will be needed in court to testify; confirming their arrival; updating others on status; informing witnesses when they are no longer required at court.
- Assist social workers in emergency situations by contacting departmental or community resources on behalf of clients; may assist probation staff in conducting on-site visits to group home facilities.
(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
Minimum Qualifications
Case Aide 1:
Education: High school graduation or equivalent.
Experience: Four years of clerical experience.
Substitute: A Bachelors degree in social, or behavioral sciences, or law enforcement may substitute for the experience requirement. Applicants may substitute business school or college in another field for two years of the required experience. Six months of satisfactory work experience in a case aide or financial worker capacity at the Ramsey County Community Human Services Department may be substituted for two years of the four years clerical experience.
Certifications/Licensure: None.
Preferred: A valid class D driver's license may be required.
Exam/Screening Process Information
This examination process will consist of the following sections with each section weighted as indicated:
- Training and Experience Rating = 100%
Eligible List: The names of all applicants who pass the examination/screening process, and file a properly completed application, shall be placed on the eligible list for employment as a Case Aide 1. This list will be certified to the appointing authority which may use this list to fill a vacancy. Candidates will remain on the list for three months or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.
The names of all applicants who pass the examination with a score of 35 or higher will be forwarded to the department for further consideration.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
In addition, you may be subject to one or more of the following:
- Psychotherapist Check
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
. You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact Corrin.FaggeTt@co.ramsey.mn.us
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://www.ramseycounty.us/employees/employee-open-enrollment-2024-benefits
- Medical, dental and vision insurance
- The County contributes a bargained percentage to the medical and dental monthly premium
- Employees choose from four enrollment tiers: Single, Employee legally married spouse, Employee Child(ren), Family
- Blue Cross Blue Shield Medical insurance – three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
- MetLife Dental Insurance – two plan options offered
- VSP Vision Insurance – Advantage Plan offered
- Pre-tax Benefit Program
- Pre-tax medical, dental, vision monthly premium deduction option
- Dependent and Health Care Flexible Spending Accounts
- County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
- Paid time off
- Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
- 11 scheduled holidays and one floating holiday
- Up to three weeks of 100% paid parental leave, plus additional use of sick time as noted below
- Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
- Wellness incentive allows conversion of unused sick time to vacation or pay
- Retirement benefits
- Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
- New employees become vested after five years. For the Police and Fire union, employees are vested after 10 years
- Deferred compensation - 457(b) account with employer match
- Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
- Transit and parking
- Fully funded Metropass.
- Transportation/parking expenses reimbursement account
- Employee well-being
- Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
- Wellness programming
- Flexible work policy with hybrid work options for eligible positions
- Life Insurance and Disability leave
- County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
- Long-term Disability – County provided coverage replaces 40% of the employee’s lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
- Short-term Disability – option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period
- Career development
- Tuition reimbursement, up to $4,000 per year
- Online professional development opportunities through the Learning & Development Center
- County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
- Employee resource groups – help employees build connections through common bonds with colleagues
For information about Ramsey County's 2024 benefits, visit: https://www.ramseycounty.us/employees/employee-open-enrollment-2024-benefits
Salary : $4,000
