What are the responsibilities and job description for the Concierge Specialist position at Rebecca Rose Fine Portraits?
Location: Maitland, FL
Company: Rebecca Rose Fine Portraits
Job Type: Full-time / On-Site
Schedule: Thursday - Monday 9a - 6p
Pay Rate: $20.00 p/hr.
About Us:
Rebecca Rose Fine Portraits is a fine art portrait studio with five locations and growing. We are dedicated to providing an exceptional and memorable experience and fine artwork to represent your individual story. We pride ourselves on our commitment to excellence and our ability to exceed our clients needs.
Position Overview:
We are seeking a motivated and organized Customer Service Concierge to join our concierge team. The ideal candidate will have a passion for customer service, strong multitasking abilities, and the capability to complete tasks in a fast-paced environment. This role requires a proactive approach to problem-solving and the ability to research and find solutions across multiple systems and platforms while providing excellent customer service.
Key Responsibilities:
- Multitasking: Effectively manage multiple tasks simultaneously, prioritizing urgent client needs while ensuring a high standard of service.
- Research & Problem-Solving: Conduct thorough research across various systems and platforms to provide accurate and timely information to clients or the appropriate department.
- Client Relations: Handle all client concerns with professionalism and empathy, ensuring their needs are addressed promptly. Find and provide solutions that meet company and client needs for resolution.
- Decision Making: Make informed decisions that prioritize the client experience, guiding the team to support these goals effectively.
- Professionalism: Punctuality, preparedness, and a polished demeanor are essential.
- Positivity & Enthusiasm: Bring energy and a positive attitude to every interaction.
- Integrity & Accountability: Be trustworthy, owning your responsibilities and actions, ensuring a consistent level of excellence in all aspects of your role.
Qualifications:
- Proven experience in a fast-paced customer service role.
- Exceptional organizational and multitasking skills.
- Strong research abilities and comfort with various systems and platforms.
- Excellent communication and interpersonal skills.
- Ability to make decisions quickly under pressure.
- Passion for providing outstanding client experiences.
- Critical thinking to solve problems in the moment.
- On-site position. Must be able to work at the Maitland, FL office.
- Schedule days are flexible, but 40 hours is required.
What We Offer:
- Competitive pay
- PTO
- Benefit options
- Opportunities for professional development and growth.
- A supportive and dynamic work environment.
How to Apply:
If you are a dedicated professional with a passion for client service and team leadership, we would love to meet you!
To apply for this position, please submit your resume with your application. Additionally, candidates that complete the following assessments receive priority interview opportunities:
Assessment Link:
https://www.ondemandassessment.com/link/index/JB-EMM799J75?u=1173396
Salary : $20
