Technical Support

• Technical Assistance & Innovation
• Provide basic colleague technical support including but not limited to:

Skills

• Strong knowledge of the following is preferred.
• Microsoft operating systems and Microsoft Office.
• Apple hardware and operating systems.
• Networking switches and data networks.
• IP telecommunications systems.
• Audio Visual Systems.
• Capability to analyze problems and use sound judgement for determining solutions.
• Ability to clearly communicate with customers and other IT staff.
• At least 1 Year PC/LAN technical or equivalent experience preferred.
• Aptitude for providing strong customer service through interactions and communications, verbally and written.
• A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
• Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.
• Comfortable with working outside of normal business hours to support activities, and/or support on-call rotation when necessary.

*

Education:

• Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
• A certification or equivalent combination of education, training, and experience.

• Computer hardware diagnostic, troubleshooting, configuration, and refresh.
• Software installation and troubleshooting.
• Voice and video network diagnostic and repair.
• Mobile device configuration, training, and diagnosis.
• Recovery testing to confirm availability of systems where outages have occurred.
• Manage basic ticket workflows including but not limited to:
• Escalating unresolved issues in a timely manner.
• Maintaining and tracking inventory of hardware in the appropriate systems.
• Documenting and tracking status of colleague inquiries, coordinating appropriate response.
• Proactively setting expectations with colleagues.
• Following up to ensure colleague satisfaction.
• Provide proactive support, maintenance, and innovation including but not limited to:
• Implementing approved operating system enhancements.
• Recommending system modifications to reduce colleague problems.
• Interacting with other support groups to restore service and /or identify and correct colleague computing problems.
• Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor.
• Perform other duties and responsibilities, as assigned.

Job Type: Full-time

Pay: $23.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Troubleshoot: 2 years (Preferred)
• Knox knowledge: 2 years (Preferred)
• MDM/EMM (mobile device management): 1 year (Required)

Work Location: In person

Salary : $23