Quality Services Specialist - QA (40 hrs, 1st Shift)

Do you want to work for a Top Workplace? Reliance Health has been named amongst the Top 3 midsize Workplaces in Connecticut, by the Hartford Courant since 2011.

Reliance Health, Inc. is a private 501(c)(3) nonprofit with the mission to enhance health through mental wellness. We provide tools and resources for over 950 individuals to move forward in their lives. The dedication and passion of our 250 plus employee allows each one of our over 30 programs to focus on positive relationships and mental wellness as we believe healthy living starts with your mind. Since 1976, our programs have assisted adults find and preserve stable housing, advance educational goals, gain experience, develop social networks, maintain employment, and advance day-to-day life skills within Eastern Connecticut. For every individual we serve, there is a positive impact on many. Healthy adults create stronger families. Stronger families empower each other to thrive and become engaged citizens. Stronger communities are built based on mental wellness.

In addition to our comprehensive benefits package we also offer flexible schedules, educational growth opportunities, Public Service Loan Forgiveness Program, peer recognition programs, a casual dress code, Agency events, retreats, and family first philosophy.

We are seeking dedicated professionals to staff our quality programs.

Quality Services Specialist - $19.77/Hr

Closing Date: 05/27/2024

FT 40 hr/wk Supports employees in the Agency in meeting quality assurance standards by teaching and providing important information about the electronic health record system that impacts documentation of services. Responsibilities included: reviewing notes and identifying corrections needed in the documentation of service and assisting in the coordination of activities related to the implementation and maintenance of the Agency Quality Service standards.

Worksite: Norwich

Hours: Mon - Fri, 8:00 am - 4:00 pm

Duties and Responsibilities:

• Assists in the implementation of policies and procedures to ensure quality assurance compliance for programs supporting DDS and DMHAS
• Assists in providing employee training
• Assists in assessing, identifying, and developing a plan of action for Quality Assurance risk areas
• Processes and corrects data for Agency compliance
• Establishes and maintains confidentiality according to HIPAA regulations
• Assists in Medicaid eligibility for Program Participants using electronic or manual processes
• Updates Program Participants eligibility and re-bills Medicaid services as needed
• Maintains computer billing records, and tracks documentation of all progress notes and treatment plans
• Assists the Quality Assurance department in compliance with all Medicaid state assistance
• May be required to work at other locations as per Agency need
• Engages in continuous concerted efforts to access, obtain, and respond to pertinent Agency information/communications, and disseminate as appropriate
• Other responsibilities of Reliance Health staff, such as participation in Agency events, adhering to Agency Policies and procedures, training requirements, etc.
• Provides working conditions that maximize safety for staff and program participants
• Performs duties while demonstrating Agency Core Competencies and values

Education and Experience:

• Bachelor’s Degree in Business or human service-related field and/or equivalent work-related experience
• 2 years previous work experience in quality management preferred
• Experience working for non-profit agency preferred
• Valid CT driver’s license, vehicle registration and insurance
• Good driving record

We offer an excellent benefit package, competitive wages, and loan repayment program. EOE/M/F/D/V Bi-lingual preferred. AA. We are committed to fostering diversity in the workplace.

Job Type: Full-time

Pay: $19.77 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person

Salary : $20