What are the responsibilities and job description for the Customer Support Specialist (Contract to Hire) position at RentSpree?
About RentSpree
RentSpree, the USA"s leading home rental software, is among the fastest-growing property tech startups . Our award-winning software connects renters and landlords, revolutionizing the residential rental industry. With six years of annual growth, we"ve forged partnerships with 300 top real estate companies, delivering high-quality data-driven insights and products
RentSpree is a place where you will grow alongside the company while collaborating within your team to have a meaningful impact on RentSpree's future.
The Opportunity : Customer Support Specialist
Summary
This is a contract-to-hire position with the opportunity to evolve into a permanent position. The contract will be for a minimum of six months.
RentSpree is currently seeking a Customer Support Specialist to join our team and deliver world-class customer support. In this role, you will provide vital assistance and guidance to agents, landlords, and renters, ensuring their rental journey is smooth and successful. We are seeking a candidate with strong communication skills, particularly in phone support, who thrives in a fast-paced, dynamic environment while driving growth through OKRs and project-based initiatives.
Job responsibilities include, but are not limited to the following
- Provide Tier 2 support to users via phone and email, focusing on troubleshooting and resolving complex issues over the phone.
- Guide users through system-related challenges, offering proactive solutions and exceptional customer service.
- Actively contribute to the development of our Knowledge Base and chat flows to enhance self-service options.
- Work on projects aligned with OKRs (Objectives and Key Results), focusing on continuous improvement and growth initiatives for both the company and your role.
- Participate in quality testing scenarios, consistently offering feedback to improve the user experience.
- Lead efforts to improve support processes, providing insights and recommendations to the team, while maintaining exceptional communication with customers and stakeholders.
- Utilize data-driven problem-solving to enhance system understanding, contribute to cross-team projects, and ensure alignment with business goals.
- Maintain up-to-date knowledge of RentSpree's platform, offering advanced technical insights and independent issue resolution.
Minimum Requirements
Preferred Qualifications
Benefit Package
EEO Statement
RentSpree is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RentSpree makes hiring decisions based solely on qualifications, merit, and business needs at the time.
LI-Remote
PI259779918
Salary : $30 - $37
