Sr. Manager, Renewals Managers

Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $2 billion company that’s growing at 20 % annually and we’re expanding our Global Service and Support Team to make sure we stay ahead of the competition. We’re currently looking for: A Sr. Manager, Renewals Managers who is directly tied to the value our customers derive from our product. While customers realize value at different stages in their journey with RingCentral, the renewal serves as an extraordinarily meaningful breakthrough moment to celebrate and reflect on the past while also planning for the future. To lead this initiative, we are searching for an outstanding people leader over our Field Renewal Manager team. You will coach a high performing team through customer negotiations, value selling, forecasting 180 days in advance, upsell/cross selling opportunities and more. To succeed in this role, you must have experience in: Lead team who is responsible for driving and leading the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships Act as an escalation point for customer negotiations Maintain and report an accurate rolling 180-day forecast of renewals as a roll up to management Review, challenge and inspect account plans and renewal strategies Guide team to creatively negotiate and execute renewal contracts (in partnership with legal, finance) that align to customer goals Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate Desired Qualifications: 8 years enterprise-level sales and/or renewals at a SaaS company 3 year’s experience as a manager; leading a high performing sales team Proven track record of achieving and exceeding revenue targets Driven by personal, team and company achievement with a commitment to excellence Possess blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality Strong analytical, problem-solving and dot connecting skills with the ability to develop quick, accurate situational awareness Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues Experience and comfort interacting with and influencing C-level executives Strong communication skills – written and verbal – with an understanding of situational best practices Excellent presentation skills – from small to large audiences Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes Experience with VoIP and Contact Center technology BS or equivalent education and relevant experience What we offer: RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits 401K match and ESPP Flexible PTO Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace Paid parental leave and new parent gift boxes Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7 Rocket Lawyer services that provide legal advice, document creation and estate planning Employee bonus referral program RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are hired in Colorado, the compensation range for this position is between $90,400.00 and $135,600.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.

Salary : $2 - $90,400