What are the responsibilities and job description for the Tire Distributor Customer Service Rep position at Roadrunner Tire Distributor LLC?
Overview
We are seeking a dedicated and enthusiastic Customer Tire Service/Sales Representative . In this role, you will be a point of contact for our dealers, providing exceptional support and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle inquiries efficiently. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer service.
Responsibilities
- Provide high-quality customer support through various channels including phone, email, and chat.
- Conduct outbound calling to follow up on customer inquiries and ensure satisfaction.
- Assist customers with product information, order processing, and issue resolution.
- Maintain accurate records of customer interactions through data entry in our systems.
- Demonstrate excellent phone etiquette while engaging with clients to foster positive relationships.
- Collaborate with team members to improve service delivery and enhance client experiences.
- Stay informed about product updates and company policies to provide accurate information to customers.
Qualifications
- One year TIRES related experience needed. Previous TIRE CSR/SALES experience in customer service and telephone sales.
- Strong skills in outbound calling and handling call center operations.
- Proficient in data entry with attention to detail for maintaining accurate records.
- Bilingual candidates are highly desirable; proficiency in English/Spanish is required.
- Excellent communication skills with the ability to convey information clearly and effectively.
- Ability to work well under pressure while maintaining a positive attitude towards customers and employees.
- Familiarity with customer support software and tools is a plus but not mandatory.
Join us in making a difference by providing exceptional service to our valued customers!
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
People with a criminal record are encouraged to apply
Experience:
- Tire/Automotive: 1 year (Required)
Language:
- Spanish and English (Required)
Ability to Commute:
- Albuquerque, NM 87107 (Required)
Ability to Relocate:
- Albuquerque, NM 87107: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17