What are the responsibilities and job description for the Platform Operations Manger - Rock Dental Brands position at Rock Dental Brands?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Rock Dental Brands is a group of doctors who provide multidisciplinary care in General Dentistry, Pediatric Dentistry, Orthodontics and Oral Surgery. We are a team of dentists, dental specialists, and business professionals collaborating to improve the quality of patient care while eliminating the challenges in the day-to-day operation of private practice. At Rock Dental, we are a family and we absolutely insist on having fun at work. At the Support Center assisting the practices is the foundation of Rock Dental Brands. We celebrate victories and our hard work is what allows our dentists to focus on their patients and provide the best care possible.
Job Summary:
A Manager of Platform Operations is responsible for leading day-to-day technology operational support, implementing best practices and driving operational excellence and efficiencies. This position assesses the needs of the company and finds ways to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible. The Manager of Platform Operations is the leader of practice management systems conversions and integrations as well as the training resource for all platforms to ensure the clinical teams are supported and educated. Platforms include but are not limited to Denticon, Greyfinch, Cloud 9, WinOMS, and Birdeye.
Job Duties:
- Embrace technology platforms to enable our company to scale digitally.
- Plan and execute conversion and integration of practices into the RDB platforms including quality assurance testing.
- Train users on platform functionality and management.
- Identify gaps in current processes where the systems can be better utilized.
- Increase adoption and optimization of the platforms.
- Interface between strategic and process-based activities.
- Liaison to outside vendors that provide technology platforms.
- Manage roadmap and relationships with platform vendors.
- Manage platform expenditures and budgets.
- Manage manual weekly & special CRM campaigns for teams.
- Ensure ongoing effective and timely resolution of platform technical issues.
- Execution and testing and trials of platform changes, releases and service requests.
- Plan and monitor day to day operations of platforms and make adjustments as needed.
Qualifications:
- Bachelor’s degree
- 3 years of management experience.
- Orthodontic or dental practice management system experience preferred.
- Extremely proficient in Microsoft Office and Google Suite. Experienced in or, aptitude to become proficient in dental and orthodontic practice management systems.
- Detail oriented and focused on quality.
- Highly collaborative and able to work with internal and external stakeholders.
- Self-driven, critical thinker with problem solving skills.
- Great interpersonal and organizational skills.
- Ability to effectively lead and manage team.
Location: This position is located in Little Rock, Arkansas at Rock Dental Brand’s state of the art Support Center.
Total Rewards: You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following: Support you Professionally: Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients. Support your Health & Well-being: Flexible health and insurance options, Employee Assistance Program, and complimentary orthodontic treatments that help you and your family stay on track. Life Balance: Paid time off and holiday pay. Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.
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