Call Center Representative

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

SUMMARY:

The IT Call Center Representative is responsible for supporting IT Helpdesk operations in the Rosendin IT Call Center.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide first level contact for Rosendin Employees contacting the IT Helpdesk for technology support.
• Resolve certain basic level problems for those end users.
• Properly document and escalate unresolved problems to the next level of support.
• Track, route, and redirect incoming problems to their correct resources.
• Ensure proper recording, documentation, and closure of problems in a Helpdesk Ticketing System.
• Utilize excellent customer service skills to provide top level service to Rosendin End Users.
• Conduct Inventory of IT equipment.
• Mobile device setup and back-ups.
• Laptop/Desktop (new and used) imaging, back-up, setup for new Rosendin employees.
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties may be assigned based on the position's role within the business unit.

EDUCATION AND EXPERIENCE:

• High School Diploma.
• One to two years of call center experience and or desktop support is preferred.
• Can be a combination of education, training, and relevant experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Call Center or Phone support experience would be desired
• Engineering and Construction Related Industry Knowledge desired
• Must be able to interface with end users, prioritize issues, and manage user expectations
• Must be a team player with strong communication & customer service skills with the ability to stay on task when working independently
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.)
• Must be able to organize and manage multiple tasks in a fast‐paced environment
• Must be conversant in Microsoft operating systems and productivity tools
• Demonstrated success taking direction and working independently
• Must have excellent customer relation skills, superior written, oral, and interpersonal communication skills
• Demonstrated ability to establish and maintain an effective follow‐up system to ensure timely and accurate handling of information requests
• Ability to work under time pressure and adapt to changing requirements with a positive attitude
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
• Must be dependable in reporting to work on time, and adhering to a work schedule

TRAVEL:

• Up to 5% of your time.

WORKING CONDITIONS:

• General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
• Noise level is usually low to medium
• Occasional lifting of up to 40 lbs.

Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career.

Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.