What are the responsibilities and job description for the Dispatcher / Customer Service Representative position at Roto-Rooter?
Roto-Rooter Plumbing and Drain Service is seeking to hire a full-time Dispatcher / Customer Service Representative to join our Edinburg, TX office team. Are you great on the phone? Do you enjoy providing superior customer service in a fast-paced office environment? If so, keep reading!
This Dispatcher / Customer Service Representative position offers a competitive wage of $15/hour and generous benefits. You can also look forward to a fun, supportive work environment, job security, and opportunities for career advancement. If this sounds like the opportunity that you've been searching for, apply today!
ABOUT ROTO-ROOTER PLUMBING AND DRAIN SERVICE
We are a Family-Owned Franchise Business founded in 1935, Roto-Rooter originally specialized in clearing tree roots and other obstructions from sewer lines. Today, we have grown to be the largest provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America. Our well-known jingle, "And away go troubles down the drain," says it all' we solve problems quickly while providing excellent customer service.
Here at Roto-Rooter, we pride ourselves on maintaining a supportive, team-oriented work environment. We look out for each other and have open lines of communication between employees and management. Our company culture recognizes and rewards performance, ability, and hard work. Additionally, we offer our employees top pay, paid training, assistance with obtaining a Plumbing License, annual continuing education, excellent benefits, job security, and opportunities for career advancement.
A DAY IN THE LIFE OF A DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE
As a Dispatcher / Customer Service Representative, most of your day is spent in an office environment on the phone or computer. You arrive each day ready to ensure that our clients are being heard and receiving the best service possible. Taking phone calls from our clients, you lend an empathetic ear as you actively listen to their concerns, answer their questions, and make sure that their needs are met. Your positive, friendly disposition comes through in all your interactions and is one of the reasons our clients enjoy doing business with us.
You also handle client requests for scheduling, cancellations, and rescheduling. While scheduling service calls, you strive to provide prompt, convenient service, as well as maximize our plumbers' time and mileage. You dispatch service calls to our on-site plumbers and work hard to ensure maximum scheduling efficiency without compromising client satisfaction. And, you keep clients updated and informed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.
QUALIFICATIONS
- Outstanding customer service skills
- Valid driver's license
- Competence in Microsoft Office
- Ability to work weekends
Previous call center experience is a plus! Are you self-motivated and sales-driven? Do you enjoy talking on the phone and understand good phone etiquette? Do you have a client-focused mindset? Are you calm and patient? Can you troubleshoot and think critically? Do you have excellent time management and organizational skills? If so, you may be perfect for this position!
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position at our plumbing company, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 78542
Salary : $15
