WALLACE EDUCATIONAL FRONT DESK RECEPTIONIST

Wallace Educational Front Desk Receptionist

Reports To: Director of Marketing and Communications

Purpose: To be the first point of contact for visitors and callers, providing exceptional customer service and ensuring smooth and efficient front-office operations. The Front Desk Receptionist will handle various administrative tasks, manage communications, and support the district office staff.

Primary Job Responsibilities:

• Greet and welcome visitors warmly and professionally.
• Answer, screen, and direct phone calls to the appropriate staff members.
• Provide accurate information to inquiries regarding school district policies, procedures, and events.
• Maintain a clean and organized reception area.
• Manage incoming and outgoing mail and deliveries.
• Perform general clerical duties, including photocopying, faxing, and filing.
• Maintain and update contact lists and office records.
• Handle emergencies promptly and efficiently.
• Support office staff with various administrative tasks as needed.

Qualifications:

• High school diploma or equivalent; additional certification in office administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Drive.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Friendly, professional demeanor with strong interpersonal skills. ? Ability to handle sensitive information with discretion.

Preferred Skills and Attributes:

• Bilingual proficiency in English and Spanish, with the ability to effectively communicate with Spanish-speaking parents and community members.
• Familiarity with school district operations and educational environments.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Positive attitude and ability to remain calm under pressure. ? Flexibility to adapt to changing priorities and tasks.

Term of Employment: 12 months