Collector

The Collector works as part of the Collections Team in the Credit & Collections Department and is responsible for reducing the delinquency of the credit file by providing compliant, timely collections while providing outstanding customer service.

Responsibilities of Position:

• Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies and short payments.
• Accountable for reducing delinquency for assigned accounts.
• Negotiate payment plans with customers and adjust customer accounts with management approval.
• Initiate strategies for collection processes and procedures.
• Retain customer loyalty while initiating processes for collection of payments.
• Accept payment on certain accounts as appropriate and resolve most questions and problems, referring only the most complex to higher levels.
• Perform research where appropriate to identify misapplied payments and resolve basic and moderately complex issues.
• Partner with the internal business to research customers’ accounts to resolve disputes. 
• Maintain accurate records of the customer payment status.
• Recommend accounts for placement with a collection agency.
• Other duties as assigned.

Skills & Abilities Needed for Position:

• High degree of integrity and ability to maintain confidentiality and trust around sensitive data
• Written, verbal communication, and negotiation skills
• Strong organizational and time management skills
• Problem solving skills, interpersonal skills, and ability to develop working relationship with peers and business leaders within the company 

Experience & Knowledge Needed for Position:

• Prior Collection Experience preferred.
• Commercial Collection Experience a plus. 
• Basic knowledge in Microsoft Office applications.
• Knowledge of laws and regulations covering credit and collection activities.

Physical Requirements in a Regular workday:

• Rarely lifting/carrying/pushing/pulling a max of 10lbs.
• Frequently standing/walking.
• Continuously sitting in office environment.

Additional Working Conditions/Aspects:

• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.