What are the responsibilities and job description for the Patient Services Representative position at Rutland Regional Medical Center?
Job Description:
We are seeking an experienced and detail-oriented Patient Services Representative to join our front office team at Rutland Regional Medical Center. This role is critical in ensuring seamless patient flow, managing day-to-day operations, and providing exceptional customer service.
Main Responsibilities:
- Manage patient intake and registration processes, ensuring accuracy and efficiency.
- Handle patient inquiries and concerns in a professional and empathetic manner.
- Coordinate patient communications regarding appointment scheduling, billing, and other essential information.
- Support clinical staff with administrative tasks, facilitating efficient patient care.
Requirements:
- High School diploma or equivalent required.
- Minimum 2 years of secretarial or medical office experience, including 1 year of customer service experience.
- Experience with electronic health records and basic computer applications.
- Exceptional communication skills and ability to work in a fast-paced environment.
