What are the responsibilities and job description for the PS417 Manager position at SafeNest?
Job Title: PS417 Manager
Department: Direct Client Services
Reports To: Director of Crisis Services
FLSA Status: Salary - Exempt
Hours per week: 40
Salary range: $45,000- $55,000
Overview of SafeNest
Since 1977, SafeNest has been a leading force in the fight to end domestic and sexual violence. Dedicated to a holistic and innovative approach, SafeNest works tirelessly with survivors, abusive partners, and children impacted by interpersonal violence. With a steadfast commitment to breaking the cycle of abuse, SafeNest serves over 11,000 clients annually, delivering more than 170,000 life-changing services. As Nevada’s largest provider of interpersonal violence services, SafeNest’s impact is driven by its exceptional team of professionals. We recognize that our people are our greatest asset, which is why we offer competitive salaries, comprehensive benefits, and an empowering work environment. Together, we are building a safer, more compassionate community.
Job Summary
Project Safe 417 (PS417) is a dynamic partnership between SafeNest and the Las Vegas Metro Police Department (LVMPD), in which SafeNest provides on-scene crisis support for survivors of domestic violence. PS417 relies on volunteers to respond to these calls.
The PS417 Manager oversees all aspects of the PS417 domestic violence and sexual assault response program, serving as the vital link between SafeNest, law enforcement agencies, volunteers, and community partners. This position manages the 24/7 support hotline, leads a team of trained volunteers, coordinates with LVMPD and NLVPD, and ensures program compliance while promoting community awareness of domestic violence and sexual assault services. The ideal candidate is bilingual (English/Spanish), highly organized, relationship-focused, and passionate about supporting survivors through crisis intervention and community collaboration.
Essential Duties and Responsibilities
Program Management & Oversight
- Oversee and manage the PS417 support hotline operations, ensuring high-quality service delivery.
- Develop, implement, and maintain comprehensive training programs for hotline staff on domestic violence and sexual assault protocols in accordance with PS417 requirements.
- Monitor program effectiveness through weekly performance reports and metrics analysis.
- Stay current with legal, procedural, and best practice changes related to domestic violence and sexual assault services within the PS417 framework.
Staff Development & Support
- Provide ongoing mentorship and technical support to PS417 hotline staff.
- Address questions, concerns, and challenges faced by team members in a timely manner.
- Develop and maintain training materials, resources, and protocols for staff reference.
- Collaborate with the Director of Volunteerism to effectively integrate and manage volunteer resources.
Law Enforcement Liaison
- Serve as the primary point of contact between the organization and law enforcement agencies, including LVMPD and NLVPD.
- Build and nurture strategic relationships with police department representatives at various levels.
- Compile and distribute comprehensive monthly reports to LVMPD captains and other stakeholders.
- Facilitate information exchange and coordination between PS417 staff and law enforcement.
- Attend community events alongside LVMPD and NLVPD representatives.
Community Outreach & Partnership Development
- Represent SafeNest at community tabling events alongside partner organizations.
- Engage proactively with community partners to strengthen collaborative relationships.
- Monitor and participate in community events that raise awareness about domestic violence and sexual assault.
- Serve as Spanish-speaking media representative for press, media, and radio opportunities.
- Attend coalition meetings to enhance collaborative efforts between SafeNest and partner organizations.
- Identify and address service gaps between SafeNest and community partnerships.
- Develop strategies to improve service integration and referral processes with community partners.
Administrative Duties
- Respond promptly to inquiries and directives from Executive leadership and Director regarding PS417 programs.
- Maintain accurate and detailed documentation of program activities, challenges, and successes.
- Generate weekly and monthly statistical reports to track PS417 service metrics and program outcomes.
- Identify opportunities for program enhancement and expansion.
Volunteer Management & Development
- Recruit, retain, and oversee volunteers for the PS417 program across Las Vegas and North Las Vegas.
- Implement strategic volunteer deployment to maximize coverage and service effectiveness.
- Lead monthly volunteer meetings to discuss program updates, challenges, and successes.
- Address volunteer concerns and questions in a timely and supportive manner.
- Utilize BetterImpact software for comprehensive volunteer management and tracking.
- Conduct comprehensive training for volunteers including:
- Domestic Violence Academy curriculum
- NewOrg system operations and protocols
- Hotline response procedures and best practices
- Provide direct supervision to volunteers during active PS417 response situations.
- Develop and implement volunteer retention strategies to maintain a dedicated volunteer base.
Compliance & Quality Assurance
- Ensure all PS417 services remain compliant with relevant regulations, laws, and organizational policies.
- Participate in regular performance evaluations and quality improvement initiatives.
- Document and address any service delivery issues or protocol breaches.
- Recommend procedural updates based on emerging research, legal requirements, and field best practices.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Skills and Qualifications
To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- AA degree in human services, social work, victims’ services, criminal justice or related field, and one year of social services experience. A combination of experience and education may be considered.
- Excellent written and oral communication with consideration of all audiences, including but not limited to victims in crisis, judges, and law enforcement.
- Knowledge and understanding of community resources.
- Adaptability to manage competing demands, changes in the work environment, and situations at hand.
- Ability to consistently demonstrate empathy, compassion, and care to all callers.
- Ability to deal with frequent change, delays, or unexpected events.
- Strong problem-solving abilities.
- Strategic and critical thinking skills.
- Ability to speak and enter data into databases or computer systems concurrently.
- Ability to type 25WPM required.
- Valid driver's license with a clean driving record.
- Fluency in English and Spanish preferred.
Physical Requirements and Work Conditions
The physical demands described here represent those that an employee must meet to perform this job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 25lbs.
- Must be able to sufficiently hear communication via phone/headset to enter conversations into the database.
- Must be able to communicate verbally in English so that callers, victims, and staff can understand and communicate effectively.
- Must be able to sit and work on a computer for 8 hours per day.
- Must have Nevada license and auto insurance.
- Must be able to drive to calls in the field using a personal vehicle with Metro; mileage is reimbursed at the federal rate.
- Must have a smartphone capable of downloading and operating a dispatching app.
Work Environment and Other Requirements:
- The office is located at SafeNest headquarters.
- All calls are in the field with Las Vegas Metro law enforcement officers, in direct contact with a person who has just experienced domestic violence.
- The noise level in the work environment varies.
Equal Opportunity Employer
SafeNest is an Equal Opportunity Employer that does not discriminate on the basis of actual or
perceived race, creed, color, religion, national origin, ancestry, citizenship status, age,
disability, sex, marital status, veteran status, gender identity, sexual orientation, genetic
information, or any other characteristic protected by applicable federal, state, or local laws.
Salary : $45,000 - $55,000
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