Principal Specialist, Post Default Strategy & Execution

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The Principal Specialist, Post Default Strategy & Execution will be responsible for coordinating and supporting the activities related to post-default loan management. What You'll Do Third-Party Partnership Support: Responsible for completing tasks associated contractually required operational support for third-party debt buyers and collection agencies, including but not limited to: Serve as operational support point of contact. Fulfill media and documentation support requirements and requests. Generate, validate and supply amortization histories. Complete and validate affidavit requests. Research and respond to debt buyer and collection agency inquiries in a timely manner. Coordinate and validate refunds and forwarded payments and execute buyer putback transactions. Verify and confirm associated cash transactions are accomplished accurately and timely. Operational Support: Responsible for completing operational support tasks, including but not limited to: Serve as operational support point of contact for internal and external counterparts. Support agency placement activity validations, reconciliations, testing, and exception processing. Update account statuses, notes, and appropriate transactions, as necessary, on the System of Record (ie. FDR) and/or other applicable information management systems (ie. ArtivaRM) in a complete, timely, and accurate manner. Perform research of loan sale and placement activities using process documentation and available system resources. Work cross-functionally when performing research necessary tracking related to servicing disputes, complaints, fraud, collections, finance, and other internal business units associated with loan sales or agency placements. Verify all pertinent sale documentation, such as Closing Statement and Bill of Sale, is complete, approved, and filed appropriately. Management Support: Participates in process improvement activities to improve the loan sale process for both internal and external counterparts. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. Solid understanding of default management processes, including foreclosure, bankruptcy, and loss mitigation. Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven recommendations. Proficiency in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint) and loan management systems. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders. Preferred: Indicate “nice to haves” regarding education, skills, and experience. High school diploma required. Bachelor's degree in finance, business administration, or a related field is preferred. 2 years of experience in default management, loan servicing, or a related field. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, and here for federal job applicant notices. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

Salary : $49,700 - $62,900