Spa Front Desk Receptionist

Job description

Position: Spa Front Desk Receptionist / Sales Manager

About Us

We are a prestigious and busy luxury spa located in a high-end resort, offering top-tier services to our VIP clientele. We seek a dedicated, client-oriented Spa Front Desk/Sales Manager professional with strong communication skills to provide exceptional customer service, meet sales targets, and ensure that every guests feels welcomed and valued.

Responsibilities

• Deliver exceptional customer service by building strong relationships with guests, identifying and addressing their needs to ensure a positive experience.
• Actively promote spa services and packages to support sales goals.
• Maintain a professional, organized, and inviting atmosphere for both guests and team members.
• Greet and assist guests at the front desk, ensuring a warm and welcoming environment.
• Efficiently manage incoming calls, offering courteous and helpful assistance.
• Utilize computer skills for accurate record-keeping, appointment scheduling, and calendar management.
• Collaborate effectively with team members to improve communication and streamline daily operations.
• Respond to guest inquiries, providing detailed information about spa services and amenities.

Requirements

• Fluency in both Mandarin and English (required).
• High school diploma or equivalent / Bachelor's degree preferred.
• Availability for part-time shifts, including weekends, evenings, and holidays as needed.
• Previous experience in sales or receptionist roles, ideally in a spa, luxury, or hospitality environment.
• Exceptional interpersonal and communication skills, with a warm and professional demeanor.
• Strong multitasking abilities, capable of managing front desk operations, calls, and guest inquiries efficiently.
• Ability to work collaboratively in a team and contribute to a positive work atmosphere.
• Comfortable promoting spa products and services to guests in a natural, client-centered manner.

Position Details

• Job Type: Part-time
• Pay: Starting from $18.00 per hour, with commission potential.
• Hours: 20-30 hours, as needed
• Benefits: Employee discount, flexible schedule

Compensation Package

• Competitive hourly pay
• Commission-based incentives

Schedule

• 4-8-hour shifts, including day and evening shifts.
• Weekend availability (Friday to Sunday required).
• Flexibility for full-time or part-time schedules, with availability for weekends, evenings, and holidays as needed.

Application Question

• Are you available to work Friday through Sunday?

Experience

• Customer Service: 1 year (preferred)
• Sales: 1 year (preferred)

Language Requirement

• Mandarin (required)
• English (required)

Shift Availability

• Evening Shift (preferred)
• Day Shift (preferred)

Work Location: In-person

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Ability to Commute:

• Industry, CA 91744 (Required)

Ability to Relocate:

• Industry, CA 91744: Relocate before starting work (Required)

Work Location: In person

Salary : $18