Help Desk Support Technician

The Science History Institute is recruiting for a full-time Help Desk Support Technician. This is a newly created position reporting to the Director of End User Experience. The Help Desk Support Technician will provide support to in-person and remote staff, including the configuration and deployment of computers, setting up of profiles, and onboarding of new staff members.

The ideal candidate will possess the following qualifications:

• Minimum of two years of professional experience in a desktop support role, including training end users
• Strong knowledge of Microsoft products, including 365, Windows 10, Windows Server 2019, and Windows Server 2022
• Experience with Windows Active Directory domains
• Exceptional customer service-oriented skills, with the ability to collaborate with internal staff members and external vendors
• Strong organizational skills and attention to detail, with the ability to handle multiple simultaneous projects and to prioritize work to meet deadlines

To be considered for this position, please send cover letter, resume, and contact information for three professional references to the “APPLY” button provided.

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  Science History Institute is an Equal Opportunity Employer –

**The starting hourly rate for this position is: $26.

Salary offer may be higher based on candidate’s experience.**

The Science History Institute provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The Science History Institute is committed to diversity, equity, and inclusion and strongly encourages applicants from underrepresented groups such as women, racioethnic minorities, LGBTQ , and people with disabilities to apply.

About the Science History Institute

Founded in 1982, the Science History Institute collects, preserves, interprets, and shares the lesser-known and sometimes overlooked stories from the history of science and technology. And we don’t just mean discoveries made in laboratories. We dive deep into the history of scientific successes and failures, with a focus on expanding knowledge and broadening our understanding of how science and society intersect. We tell the stories behind the science. Visit the Institute’s museum and library, listen to our podcasts, read our magazine and blog, attend our programs, and browse our digital collections. It’s all free so you can be free to discover the science in your life. Learn more at sciencehistory.org or follow us on Facebook, Twitter, and Instagram.