Parts Specialist - Industrial Machinery

This is an hourly base pay commissions position, eligible for overtime pay. Plus strong opportunity to consistently earn monthly commissions.

SCM Group North America, has an exciting opportunity for a customer-oriented person with aptitude for industrial machinery and / or machine programming to join our Spare Parts team. SCM Group is an innovative leader in industrial machinery and systems for the woodworking industry.

RESPONSIBILITIES

The Spare Parts Specialist is dedicated to providing top notch customer care in a commercial business-to-business environment. This position will also offer an opportunity to expand your skills by training in machine programming, which will enhance your ability to support our customers with parts related concerns. Duties and responsibilities of this role include but are not limited to:

Works as part of the Spare Parts team to provide top notch customer service to our parts customers and increase parts sales.

• Handles incoming phone calls and receives email inquiries from customers.
• Order placement and administration: Assists customers with replacement part ordering, part identification and verification to include order entry; recognition and processing of new customer accounts; notification of back-ordered parts.
• Maintains positive customer relationships by listening to customer needs and communicating regarding parts order status, availability, delivery times and issue resolution for parts orders.
• Inventory administration: Assists with the identification and inventory of parts as needed by the customer; assist with the picking, packaging, receiving, distribution and shipment of parts to customer location.
• Responsible for reintegration of parts returned by customer. Parts are reentered into inventory or returned to the factory for credit.

Administrative support tasks such as:

• Obtains purchase order or credit card information from client to maintain accurate billing information for telephone support. Establishment of new accounts during this process.
• Email sorting & proper forwarding for best resolution;
• Invoice administration; processing daily invoices; manual cross-referencing of invoices; collaboration with other departments to assure invoices are accurate and timely.
• Preparation of warranty paperwork for each new spare part processed for customer.
• Keeps the department organized with paper/electronic filling and maintaining documentation of the department.
• Other general clerical duties such as secondary receptionist support, faxing, filing etc.

Works with the team to assure customer satisfaction, provides guidance and resolves customer issues with machinery/spare parts.

Works cross-functionally to assure timely and effective workflow of orders-to-cash processes.

Other duties as assigned.

QUALIFICATIONS

Minimum Requirements:

• Minimum education required is a high school diploma or equivalent.
• A good aptitude for machinery and electro-mechanical concepts is helpful for success in this role. Highly desirable if you have familiarity or exposure to machinery or machine programming.
• Minimum of two years’ experience in customer service, logistics, and/or inventory environment.
• Must demonstrate strong reliability and conscientiousness for punctuality and attendance.
• Excellent use of verbal, written communication and exemplary phone demeanor.
• Strong customer focus with ability to maintain good customer relations and resolve issues satisfactorily.
• Good computer skills, with experience in Excel and other Microsoft applications.
• Strong collaboration skills. Excited to be part of an office-based team in a fast-paced, and detailed oriented environment.
• Fully fluent in English. Proficiency in another language such as Spanish or Italian is a plus but not required.

Preferred Qualifications

• Some college level or trade school course work.
• Prior experience within an industrial machine industry working with parts or service. Even better, experience in woodworking machinery.
• Prior experience in a business-to-business commercial environment.
• Intermediate Excel skills; functions, making charts, and producing reports.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• This position works 100% in-office, Monday-Friday, regular business hours. Are you willing and able to work in-office 5 days per week?
• This position is hourly paid and overtime eligible, PLUS monthly commissions based on team performance. Total annual pay is estimated to be Mid $50,000 to Low $60,000's. Is this within your expected salary range? If not, please share what your annual earnings expectation is.

Experience:

• Customer Service/Order Intake: 2 years (Preferred)
• B2B Industrial Machinery / Parts: 1 year (Preferred)

Ability to Commute:

• Duluth, GA 30096 (Required)

Work Location: In person

Salary : $22