Hotel Front Desk Manager

Position Summary:

The Front Desk Manager is responsible for overseeing the daily operations of the hotel’s front desk, ensuring outstanding guest service, managing the front desk staff, and maintaining efficient procedures to create a welcoming and professional environment. This role requires strong leadership, excellent communication, and exceptional organizational skills.

Key Responsibilities:Guest Services:

• Ensure all guests receive prompt, courteous, and professional service.
• Handle guest complaints and resolve issues effectively to ensure guest satisfaction.
• Monitor and address guest feedback through surveys, reviews, and direct communication.

Team Leadership:

• Recruit, train, and supervise front desk staff, including receptionists, concierge, and night auditors.
• Schedule shifts and manage the workload to ensure adequate staffing.
• Conduct regular team meetings and performance evaluations to promote a positive work environment.

Operational Management:

• Oversee the check-in and check-out process, ensuring accuracy and efficiency.
• Ensure adherence to hotel policies, procedures, and service standards.
• Maintain and manage the reservation system and room inventory.
• Monitor and control expenses related to the front desk department.

Technology & Reporting:

• Utilize property management systems (PMS) to manage reservations and guest accounts.
• Prepare and analyze daily, weekly, and monthly reports related to front desk operations.

Compliance & Safety:

• Ensure compliance with hotel security policies and guest privacy regulations.
• Address and report any safety or maintenance issues to the relevant departments.

Qualifications and Skills:

• Experience: Minimum of 2-3 years of supervisory experience in a front desk or customer service role in a hospitality environment.
• Skills:
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in property management systems and Microsoft Office Suite.
• Problem-solving and conflict resolution expertise.
• Ability to work flexible hours, including weekends and holidays. (Closed Christmas)

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40.00 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work Location: In person

Salary : $20 - $23