Account Manager

We are seeking a highly motivated Account Manager to manage and nurture warm leads, ensuring a seamless client experience from initial inquiry through project completion. This role is the primary point of contact for clients as they move through different phases of building a storage facility, acting as a trusted advisor and liaison between internal divisions. The ideal candidate is proactive, relationship-driven, and passionate about guiding clients through complex projects with a hands-on approach.

Key Responsibilities:

Lead Nurturing & Client Onboarding

• Engage with inbound leads, building strong relationships through consultative sales techniques.
• Educate potential clients on the process of developing a storage facility, addressing concerns and providing tailored solutions based on needs.
• Qualify leads and assess their needs, ensuring alignment with company services

Client Relationship Management

• Serve as the client’s main point of contact throughout the entire project lifecycle.
• Proactively communicate with clients, keeping them informed and engaged as they transition between company divisions (e.g., design, construction, operations).
• Anticipate client needs and offer solutions to ensure a smooth and successful project experience.
• Project Coordination & Internal Collaboration
• Work closely with internal teams to ensure a seamless handoff between different phases of development.
• Track client progress and provide updates, ensuring they remain on schedule and expectations are met.
• Address any concerns or roadblocks, coordinating solutions with the appropriate departments.

Revenue Growth & Retention Support

• Drive client engagement to maintain retention and maximize satisfaction.
• Identify upselling opportunities and introduce additional services when beneficial to the client’s success.
• Maintain accurate records of client interactions and project milestones in the CRM system.

Skills and Qualifications:

• Proven experience in account management, or a related client-facing role (experience in real estate, construction, or storage industry a plus).
• Exceptional interpersonal and communication skills, both written and verbal, with the ability to build and maintain long-term client relationships.
• Comfortable working collaboratively across multiple teams and departments.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Familiarity with CRM systems and project management tools is a plus.
• Proficiency Microsoft Office Suite.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.

What We Offer:

• Competitive salary of $60-$70k and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative work environment.

If you are passionate about building strong client relationships and driving business success, we encourage you to apply!

Salary : $60,000 - $70,000