Office Manager

Company Overview

Seniors Helping Seniors Delco is a compassionate caregiving service based in Media, PA, dedicated to empowering seniors to live independently in their homes. Our team of senior caregivers provides essential in-home care services, ensuring that our clients receive the support they need while maintaining their dignity and comfort.

Summary

The Office Manager is instrumental in providing information about the mission of Seniors Helping Seniors (SHS) while focusing on establishing working relationships with referral sources and generating interest in our services from qualified Receivers who want to remain independent in their own homes. The Office Manager will retain long-term, quality customers by executing sales procedures, being knowledgeable about all services and community resources, and following all SHS procedures so that customers' needs and expectations are met or exceeded. In addition, the Office Manager will assist with converting "prospects" into "Receivers" and "Caregivers" through the implementation of an orchestrated sales process to assure that the company's and the employee's sales goals are met or exceeded.

Responsibilities

• Recommend to Management ideas, products, programs, services, etc., for the vision of the company's sales efforts that are consistent with and focused on the company's overall Strategic Objectives.
• Recommend ideas, products, programs, services, etc., that can reduce costs and/or increase revenue.
• Work all the hours as scheduled to meet the needs of the Receivers and SHS.
• Follow all systems and procedures to assure the customer's goals and needs and the company's strategic objectives, financial goals, and standards are met or exceeded.
• Assist with implementing improved systems, policies, and procedures designed to enhance our sales operations, including training, promotions, products, documenting features and benefits, etc.
• Assist with implementing the procedures necessary to ensure success in selling and providing services for SHS and delivering them to our customers in a timely, cost-effective, and profitable manner.
• Use all forms necessary to track and account for sales and services concerning identified goals.
• Provide input, training, and assistance to team members about optimum performance in their efforts to produce the results required by their position within the company.
• Follow all procedures and use the forms necessary to provide safe, quality services to our Receivers.
• Assist with implementing a "Caregiver In-service Orientation Plan," based on a 12-month calendar, with assuring regular, routine, and timely presentations related to seniors' issues, challenges, and special needs.
• Plan and implement your daily schedule to generate, convert, satisfy and retain customers utilizing a system for generating results.
• Report regularly (at least weekly) relative to accomplishing goals established for this position.
• Schedule on-site Assessments with all Receivers before initial service delivery.
• Maintain the Client Relationship Management (CRM) system.
• Monitor all services provided and assist with preparing monthly Invoices.
• Keep an accurate and up-to-date customer file and summarize and document customers' comments and personal information to do adequate follow-up and get new referrals.
• Be aware of all pricing, products, programs, services, and training information relative to SHS.
• Maintain contact with all employees, Caregivers, and Receivers (and family members) regularly by phone or personal appointments or email.
• Assist with reviewing, approving, and preparing Payroll within an established timeframe.
• Advise on recruiting needs and assist with interviewing / hiring all Caregivers as necessary or required.
• Regularly review reports that summarize the key indicators of the sales goals and objectives to assure the company's accuracy, accountability, and success, including the A/R report and Activities Calendar. Inform Management of any discrepancies.
• Assist with maintaining an annual In-service Orientation Plan, Operations & Procedures Manual, and a Grass Roots Marketing Manual for SHS.
• Assist in providing information for and contributing to weekly management meetings, including reports on service hours provided, customer requests, sales trends, referral activities, Accounts Receivable, etc.
• Assist with making recommendations for purchasing new products, equipment, or supplies, adding or eliminating services, or adjusting prices to be more competitive in the marketplace.
• Assist with evaluating and making recommendations for improving customer service and retention that are under the company's strategic objectives, financial standards, and budget guidelines.
• Assist with preparing and writing reports and giving presentations for SHS that meet or exceed the information necessary to accomplish the company's strategic objectives.

Qualifications

• Proven experience in office management or similar administrative roles.
• Self motivated with ability to drive business forward with limited oversight.
• Strong communication skills to interact effectively with clients, caregivers, and team members.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.
• Familiarity with scheduling software or tools for effective schedule management.
• Experience in human resources or training development is a plus but not required.
• Knowledge of medical office management practices is beneficial but not mandatory.
• Budgeting experience is preferred but not essential.

If you are passionate about making a difference in the lives of seniors and possess the skills to lead our office operations, we invite you to apply today to join our dedicated team at Seniors Helping Seniors Delco.

Job Type: Part-time

Pay: From $50,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Referral program

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed
• Weekends only

Ability to Commute:

• Media, PA 19063 (Preferred)

Ability to Relocate:

• Media, PA 19063: Relocate before starting work (Required)

Work Location: Hybrid remote in Media, PA 19063

Salary : $50,000