Customer Service - Order Fulfillment and Vendor Support

Service Contracts Coordinator

Contract duration: 6-12 months (hybrid)

Schedule: Monday to Friday, 8:00 AM – 5:00 PM

Pay Rate: $23 per hour

Description:

We are seeking a Service Contracts Coordinator to support service contract onboarding, renewals, installations, and customer escalations. This is a long-term assignment, offering the opportunity to contribute to key operational goals and customer satisfaction.

Responsibilities:

• Predict revenue, manage costs, and maintain customer satisfaction
• Execute service agreements, installations, repairs, and system upgrades
• Work closely with Customer Service Managers and Project Managers to resolve issues and implement corrective actions
• Assist partners and vendors with payment and billing concerns
• Identify and implement improvements to processes and service quality
• Support resolution of customer escalations
• Manage contract loading, renewals, and change requests in coordination with the Service Contracts and Subscription Orders team
• Execute contract documents and obtain customer purchase orders
• Manage the renewal process for service agreements, including customer inventory updates and vendor pricing changes
• Close installation agreements and manage contract changes
• Participate in revenue forecasting for agreements and installations

Key contributions in the first 90-120 days:

• Reduce service agreement backlog
• Process install base renewal orders
• Manage installation agreements efficiently

Requirements:

• Associate degree and 1-3 years of experience in customer service, support, sales support, or account management
• Basic financial knowledge
• Strong oral and written communication skills
• Proficient in Microsoft Office and Google Suite (especially Excel)
• Experience using Salesforce
• Strong relationship management skills
• Customer-focused approach and ability to work with cross-functional teams